Robot Operations Technician

Robot.com•Coram, NY

3d•$18 - $25•Onsite

About The Position

The Robot Operations Technician is a full-time, on-site role embedded directly in our campus robotics operations. This is a hands-on job for people who are good with their hands, good with tools, and want to work on real machines that are out in the world every day — not sitting behind a desk. You'll be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned campus. New hires get structured onboarding and field training, so you'll have a solid foundation before you're running your site on your own. If you've got a background as a field tech, mechanic, electronics repair tech, or just love taking things apart and fixing them, this role gives you direct, hands-on work with robots at scale — with real paths to grow into senior technician, site lead, and regional roles.

Requirements

Hands-on technical background in one or more of: robotics, drones, or RC vehicles; e-bikes, scooters, or small motorized/battery-powered equipment; electronics repair; automotive/small-engine mechanics; IT/computer hardware; electrical work; appliance repair; HVAC; or a similar hands-on trade
High school diploma or GED, plus one of: a trade school or vocational certificate, an associate degree, military technical training, hands-on robotics or maker experience (FIRST Robotics, robotics club, personal builds/projects), or equivalent on-the-job experience working with hardware, electronics, or mechanical systems
Comfortable using hand tools and diagnostic equipment, and troubleshooting mechanical or electrical issues on wheeled or motorized equipment
Strong problem-solving skills and the ability to work through issues methodically
Effective written and verbal communication in English
Ability to work on-site full-time at the assigned campus location
Ability to lift and handle equipment as part of normal operations
Eligibility to work in the United States without sponsorship
Ability to travel occasionally as needed based on operational needs
Ability to work across time zones and collaborate with distributed teams
Ability to perform the following on a regular basis: standing, walking, and moving across campus and outdoor environments for extended periods; lifting, carrying, and maneuvering equipment and robot hardware up to 50 lbs; bending, kneeling, crouching, and reaching to inspect, repair, or deploy equipment; working in varying weather conditions and outdoor settings; operating vehicles or personal transportation between operational sites as needed.

Nice To Haves

Experience maintaining or repairing robots, drones, autonomous vehicles, or other IoT/embedded systems
Experience as a field technician, service tech, mechanic, or maintenance/repair professional
Familiarity with basic networking, Wi-Fi/cellular connectivity troubleshooting, or Linux
Experience with inventory or asset management systems
A degree in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering is a plus, but not required — we care more about what you can fix than what's on your diploma

Responsibilities

Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times
Perform hardware diagnostics, repairs, and component replacements as needed
Execute and document all robot interventions, including remote and on-site troubleshooting
Support and implement software updates across the fleet
Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log
Manage tools, spare parts, and asset inventory — keep records current and follow procurement protocols
Support hardware and software field testing as directed
Prepare maintenance reports on fleet health, incidents, and interventions
Serve as the primary on-site point of contact for operations stakeholders at your campus
Oversee daily fleet deployment and recovery
Monitor fleet aesthetics and functional readiness; address issues proactively
Ensure partner restaurants and end-points have all systems in place to operate with the robot fleet
Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required
Ensure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements
Conduct inventory cycle counts within the warehouse
Coordinate shipping of spare parts, robots, marketing materials, and other company assets
Maintain accurate operational and performance reports as required
Occasionally support campus engagement, marketing, and growth activities