Roboshop Vending Machine Operations Coordinator

POP MART Americas•Los Angeles, CA

2d•Onsite

About The Position

The Operations Coordinator is responsible for the daily operation of multiple POP MART Roboshop units, ensuring they are stocked, clean, functional, and performing at peak efficiency. This role is the frontline operator, providing field insights, performing routine audits, and coordinating restocks, recruiting and service actions across their assigned areas. Additionally, this role supports the project management of new Roboshop installations, relocations, and upgrades, ensuring all launch activities are executed on time and meet operational standards. We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

Requirements

Strong reliability & time management
Problem-solving and independent decision-making
Attention to detail and operational discipline
Customer service mentality
Comfort in fast-paced field environments
Ability to manage timelines and coordinate multiple stakeholders
Strong organizational skills for tracking installation milestones
Internal dashboards (inventory, sales, alerts)
Basic mechanical troubleshooting
Smartphone-based reporting tools
Installation checklists & launch management tools
Basic familiarity with installation hardware and machine setup
Lift/carry 20–40lbs (product cases)
Stand, walk, and drive for extended periods
Comfortable working in malls, retail centers, airports
Ability to assist with basic machine installations and on-site setup tasks

Responsibilities

Manage a multi-unit PopMart Roboshop, performing regular onsite visits.
Respond to machine alerts, stockouts, and operational issues promptly.
Recruiting individuals, teams, or 3rd party partners to operate Roboshops.
Coordinate with restocking teams, vendors, and internal support.
Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance.
Log visit notes, upload photos, and maintain accurate records.
Conduct basic troubleshooting and escalate technical issues.
Ensure product availability and uptime KPIs are met.
Execute resets, seasonal updates, and product transitions.
Support the end-to-end execution of new Roboshop installations, relocations, and upgrades.
Coordinate with internal teams (Retail Store Operations, Supply Chain, Allocations etc) to ensure launch readiness.
Perform on-site installation tasks including basic setup, machine testing, merchandising, and initial calibration.
Document installation progress through photos, checklists, and launch status reports.
Validate machine functionality and QC standards before handoff to Operations.
Assist with vendor scheduling, access coordination, and on-site troubleshooting during installs.
Ensure all new Roboshops meet brand, merchandising, and performance standards pre-launch.