ROADSIDE SUPPORT SPECIALIST

R E Garrison Trucking Inc•Cullman, AL

12d•$0 - $41,600•Onsite

About The Position

This role involves acting as the primary point of contact for drivers experiencing breakdowns, managing the entire process from the initial call through to the payment of invoices. The specialist will analyze and authorize repair issues, use discretion in selecting repair services, and approve or deny proposed work. They will provide drivers with maintenance options, serve as a liaison between drivers and repair shops, and maintain open communication. Utilizing a software database, they will locate appropriate repair shops and keep all relevant departments and drivers informed of the situation, progress, and estimated timeframes. Additional responsibilities include processing payments for services, scanning records and invoices, and performing various dispatch duties, including after-hours contact with drivers to ensure critical loads and issues are addressed promptly. The company is looking to fill 2nd and 3rd shift positions.

Requirements

High School Diploma or equivalent.
Previous maintenance and/or customer service experience preferred.
Knowledge of trucking industry a plus.
Knowledge of equipment and breakdown/repairs a plus.

Nice To Haves

Must be customer oriented.
Must have excellent communication skills.
Must be able to work in fast paced environment.
This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.

Responsibilities

Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
Uses discretion to approve or deny what work will be completed
Provides drivers with options to use for maintenance of break downs while on the road
Keeps interfacing departments abreast of ongoing situation in timely manner
Functions as liaison between driver and repair shop of driver’s choice
Maintains honest and open dialog with the driver at all times
Utilizes software database to locate shops that can handle the particular problem at hand
Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
Continually updates interfacing departments and drivers of progress/time frame
Processes payment for services rendered through com check or accounts payable
Ensures all records and invoices are scanned into software
Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.
Any other duties as may be assigned.