Roadside Service Dispatcher

GEICO • Tucson, AZ

6d • Hybrid

About The Position

As a Roadside Service Dispatcher, you’ll reassure customers and offer solutions when they need us the most. You will guide policyholders through their coverage and steps to get back on the road safely. This role is currently an in-office position.

Requirements

• Customer-facing experience preferred.
• High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals (preferred)
• Available to work evenings, weekends, and holidays.

Responsibilities

• Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED