Mobile Technician Larry H Miller Chrysler Jeep Dodge Ram

Asbury Automotive • Boise, ID

1d • Onsite

About The Position

The primary purpose of the Roadside/Mobile Technician is to ensure an extraordinary client experience while creating client advocates. The Roadside Technician will ensure client loyalty and satisfaction by providing clients with convenient and timely responses to requests for roadside assistance. This role involves performing light service on client vehicles as dispatched, adhering to manufacturer guidelines for warranty repairs, and responding to requests in a timely and professional manner. The technician will communicate with a call center via radio and telephone, monitor local traffic to expedite responses, and track the mileage of roadside vehicles. Additionally, the technician is responsible for the maintenance and cleanliness of roadside vehicles, managing service truck parts inventory, and being available for after-hours service calls with an open work schedule. The role also includes performing diagnostic and documentation functions on the company computer system, advising customers on future service needs, and participating in training.

Requirements

• Beginning knowledge of diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts.
• Ability to perform all necessary diagnostic and documentation functions on the company computer system.
• Ability to examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments.
• Ability to advise customer and/or service writer of any repairs or services which should be performed within the next 3 months.
• Willingness to participate in training and utilize that training in the course of work.
• Must be available for after-hours service calls and have an open work schedule.
• Must maintain strict adherence to dealership policy on client vehicle care and operation.
• Must maintain attendance and punctuality.
• Must adhere to Company Policies and Procedures.
• Must maintain a clean and organized work area.
• Must maintain a professional appearance and adhere to the dealership dress code.

Nice To Haves

• Exceptional client experience
• Client advocates
• Client loyalty and satisfaction
• Convenient and timely responses to requests for roadside assistance
• Making it a top priority to help other team members who are serving out guests
• Being highly responsive to those team members’ requests for information or assistance that will help them serve our guests
• Never think “that’s not in my job description”
• Wowing our guests is the job of EVERY Team Member, even those who don’t interact directly with guests!
• Treats all co-workers, customers, and vendors professionally and with respect.
• Monitors local traffic situations to expedite response time for clients.
• Monitors the mileage of roadside vehicles.
• Ensures proper maintenance of roadside vehicles and ensures they are in neat and clean condition.
• Assists with preparation and filing of service documents.
• Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned.
• Manage service truck parts inventory.

Responsibilities

• Strive to contribute to the store’s efforts to deliver an exceptional guest experience by helping other team members who are serving guests.
• Treat all co-workers, customers, and vendors professionally and with respect.
• Maintain attendance and punctuality.
• Adhere to Company Policies and Procedures.
• Maintain a clean and organized work area.
• Maintain a professional appearance and adhere to the dealership dress code.
• Perform light service on client vehicle as dispatched.
• Adhere to guidelines as outlined by Manufacture Service Center regarding replacing and repairing items covered by vehicle warranty.
• Respond to all requests in timely and professional manner as dispatched by call center.
• Communicate with the call center department through dispatch radio and telephone to ensure clients are taken care of in a timely manner.
• Monitor local traffic situations to expedite response time for clients.
• Monitor the mileage of roadside vehicles.
• Ensure proper maintenance of roadside vehicles and ensure they are in neat and clean condition.
• Maintain strict adherence to dealership policy on client vehicle care and operation.
• Assist with preparation and filing of service documents.
• Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned.
• Manage service truck parts inventory.
• Maintain availability for after-hours service calls and be available for an open work schedule.
• Has beginning knowledge of diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts.
• Perform all necessary diagnostic and documentation functions on the company computer system.
• Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments.
• Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months.
• Participate in training and utilize that training in the course of work.

Benefits

• Equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.
• Prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed