Roadside Event Specialist II (Cox Fleet)

Cox Enterprises

1d•$18 - $27•Hybrid

About The Position

We’re looking for a detail-oriented Roadside Event Specialist II to join our team at Cox Automotive Fleet. In this position, you will play a crucial role in helping us provide best-in-class service to our customers by handling major events, campaigns, and maintaining the flow of open events.

Requirements

High school diploma or GED and 3 years of experience in a related field (logistics, transportation, automotive technology). The right candidate could also have a different combination, such as an advanced degree or certification or 5 years of experience in a related field
At least 1 year of experience in previous role with Cox Fleet as a Follow Up, Breakdown Specialist, or Managed Care preferred.
Proficient in Microsoft Office Suite for data entry, word processing and email.
Great communication skills by phone, email and in person.
Ability to handle multiple, high-priority projects.
Must clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Must be currently authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

At least 1 year of experience in previous role with Cox Fleet as a Follow Up, Breakdown Specialist, or Managed Care preferred.

Responsibilities

Manage the day-to-day operational needs of any major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more.
Ensure timely response for repairs and that any other customer instructions for equipment are handled promptly.
Ensure estimates are handled accurately.
Communicate directly and effectively with customers, drivers, service providers and coworkers.
Ensure customer protocol is being followed at the highest possible level.
Ensure correct billing is selected and communicated with service provider.

Benefits

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)