Roadside Assistance Tow Technician - 1st Shift

AAA Mid-Atlantic•Akron, OH

2d•Onsite

About The Position

AAA is now hiring Roadside Assistance Tow Technicians to join our Roadside Assistance team in Akron, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available! Fleet Address: 100 Rosa Parks Drive, Akron OH 44311 We offer our Associates: A competitive base rate starting at $22.30/Hour. Actual pay will be based on factors such as applicant experience and geographic location. Now hiring for Full Time 1st Shift (will include weekends) 2nd Shift includes a 10% Shift Differential Plenty of overtime during peak season Monthly bonuses Paid Time Off (PTO) Paid Holidays 401(k) plan with company match Medical, Dental, Vision and Prescription Coverage FREE AAA Membership Tuition Reimbursement Paid Training Uniforms and tools provided

Requirements

Must be at least 21 years old.
Completion of a high school diploma or equivalent.
Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Nice To Haves

3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Responsibilities

Provide lock-out, fuel delivery, battery installation/removal, battery jump starts and tire change services using established guidelines and quality control procedures.
Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).
Sell, install, test and perform battery warranty services (Mobile Battery Technician position).
Communicate with members effectively to keep them informed and to ensure their safety.
Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.