Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Winston-Salem, NC

4d•Onsite

About The Position

AAA The Auto Club Group (ACG) is seeking individuals who enjoy helping others, solving problems, and providing excellent customer service. This role offers variety and independence, with the opportunity for a long-term career. As a Roadside Assistance Technician, you will be an "Everyday Hero" on the Emergency Roadside Assistance team, providing peace of mind to AAA members by identifying and resolving vehicle issues, and safely getting them back on the road. You will operate a service or tow truck, use GPS and maps, perform various roadside services like jumpstarts, battery replacements, fuel delivery, and tire changes, and arrange for towing when necessary. Ensuring 100% member satisfaction and offering value through services like On-the-Go Tow or battery sales are key aspects of this role. You may also provide support at special events.

Requirements

High school diploma or equivalent
Valid driver’s license
21 years of age or older
Valid state driver’s license with minimal driving infractions / incidents
If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
Ability to lift materials weighing up to seventy-five (75) pounds
Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Nice To Haves

Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
Prior tow truck driver or roadside service experience
Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Responsibilities

Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
Utilize GPS and maps to locate member breakdown locations
Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
Ensure 100% member satisfaction by providing excellent customer service
Offer value to members through On-the-Go Tow or battery tests / sales
Provide support at special events such as parades, travel shows, Car Care or Public Relations events

Benefits

Hourly rates starting at $21.00 in North Carolina
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$1,000 sign on bonus; split payout at 90 and 180 days of employment
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership Discounts, perks, rewards and much more