Roadside Assistance Technician/Tow Driver
Auto Club Group•Omaha, NE
•Onsite
About The Position
Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.
Requirements
- High school diploma or GED.
- Valid state driver's license with minimal driving infractions/incidents.
- Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).
- Strong customer service skills with the ability to communicate effectively and professionally.
- Ability to work independently and make sound decisions in the field.
- Comfortable using GPS, mobile technology, tablets, and electronic applications.
- Ability to lift and move items weighing up to 75 pounds.
- Ability to read and interpret roadside service procedures and member benefits.
- Basic math and recordkeeping skills.
- Ability to successfully complete AAA training programs.
- Commitment to safety and teamwork.
- If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required.
Nice To Haves
- Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
- Previous tow truck driving experience.
- Experience operating wheel-lift, flatbed, or dolly towing equipment.
- Commercial driving experience.
- Automotive knowledge or mechanical aptitude.
- Must be 21 years of age or older.
Responsibilities
- Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
- Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
- Safely tow disabled vehicles following established procedures and towing guidelines.
- Verify AAA membership and deliver outstanding customer service during every interaction.
- Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
- Maintain a clean and professional service vehicle.
- Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
- Accurately document daily activities, service calls, vehicle logs, and receipts.
- Maintain DOT certification and an acceptable driving record.
- Achieve goals related to member satisfaction, safety, productivity, and battery services.
- Support community and special AAA events as needed.
Benefits
- PTO, paid sick leave
- Medical plans with multiple coverage options, including HSA eligibility
- Prescription drug coverage
- Dental and vision benefits
- Employee Assistance Program (confidential support services)
- Company-paid basic life insurance
- Optional supplemental life insurance and dependent coverage
- Short-term and long-term disability coverage
- Critical illness, accident, and pet insurance options
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
- Paid Time Off (PTO)
- Paid Holidays
- Paid leave programs, including parental, bereavement, jury duty, and military leave
- Tuition assistance (up to $5,250 annually; 80% covered by ACG)
- Professional certification support with 100% reimbursement for eligible programs
- Opportunities for career development and advancement
- Complimentary AAA membership with roadside assistance and travel discounts
- Adoption assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
