Roadside Assistance Technician / Tow Driver
About The Position
The Auto Club Group (ACG) is seeking individuals who enjoy helping others, solving problems, and providing excellent customer service. This role offers variety and independence, with the opportunity for a long-term career. As a Roadside Assistance Technician, you will be part of the Emergency Roadside Assistance team, acting as an "Everyday Hero" by providing peace of mind to AAA members. You will identify and resolve vehicle problems, deliver applicable services to get members safely back on the road, and ensure 100% member satisfaction. This role involves operating a service or tow truck, using GPS and maps, and performing various vehicle services such as providing fuel, testing/replacing batteries, jumpstarts, lockout service, and changing flat tires. You will also arrange for towing when necessary and may provide support at special events.
Requirements
- High school diploma or equivalent
- Valid driver’s license
- 21 years of age or older
- Valid state driver’s license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
- Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
- Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
- Ability to lift materials weighing up to seventy-five (75) pounds
- Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
Nice To Haves
- Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
- Prior tow truck driver or roadside service experience
- Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience
Responsibilities
- Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
- Utilize GPS and maps to locate member breakdown locations
- Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
- Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
- Ensure 100% member satisfaction by providing excellent customer service
- Offer value to members through On-the-Go Tow or battery tests / sales
- Provide support at special events such as parades, travel shows, Car Care or Public Relations events
Benefits
- Competitive starting salary
- Hourly rate: $24.04 for Colorado Employees
- Overtime earning potential at time and a half the hourly wage
- Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
- $1,000 sign on bonus; split payout at 90 and 180 days of employment
- $250 Quarterly Perfect Attendance bonus
- Fully paid training
- Medical, dental and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, rewards and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
