Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Nashville, TN

1d•Onsite

About The Position

Join AAA The Auto Club Group (ACG) as a Roadside Assistance Technician, a role considered an "Everyday Hero" for providing peace of mind to members. This position is part of the Emergency Roadside Assistance team, focusing on identifying and resolving vehicle problems to get members safely back on the road. ACG is a large organization providing membership, travel, insurance, and financial services to over 14 million members across 14 states and 2 U.S. territories. As the second largest AAA club in North America, ACG is committed to quality service, innovation, and fostering an inclusive environment.

Requirements

Have a high school diploma or equivalent and a valid driver’s license
Are 21 years of age or older
Possess a valid state driver’s license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
Have the ability to lift materials weighing up to seventy-five (75) pounds
Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Nice To Haves

Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
Have prior tow truck driver or roadside service experience
Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Responsibilities

Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
Utilize GPS and maps to locate member breakdown locations
Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
Ensure 100% member satisfaction by providing excellent customer service
Offer value to members through On-the-Go Tow or battery tests / sales
Provide support at special events such as parades, travel shows, Car Care or Public Relations events

Benefits

Hourly rate at $22.50 for Tennessee.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$1,000 sign on bonus; split payout at 90 and 180 days of employment
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership Discounts, perks, rewards and much more