French Bilingual Roadside Assistance - Part Time Remote (Ontario, Canada)

U-Haul • Burlington, ON

5d • Remote

About The Position

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

Requirements

• Fluent in both English and French.
• Complete Criteria Assessments: Tech Skills + Game Ability.
• Ability to express sympathy, empathy, and compassion.
• Critical thinker and ability to adapt.
• Intermediate keyboarding and computer skills.
• Active and Attentive listener.
• Ability to type while talking (40 WPM or higher is a plus).
• Ability to formulate sentences through written text.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Clear speaking voice.
• General knowledge of U.S. and Canada geography.
• General knowledge of how to map a location using various programs or applications.
• Willingness to incorporate feedback to constantly improve performance.
• Possess can-do-confidence.
• Must be residing in Ontario, Canada.
• Must have a personal home computer that meets the technical requirements.
• Must have a private, quiet workspace at home.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
• Must not be on-call care for others during work hours.
• Computer Specifications: Windows 11, 16GB minimum RAM (32GB recommended), CPU benchmark score of 6,000 minimum (10,000 recommended), SSD with at least 5GB free space.
• Additional Hardware: Webcam (external or built-in), USB headset (wired), Dual monitors.
• Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended).
• Light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Nice To Haves

• Looking for a second job.
• May already have a set schedule during the week.

Responsibilities

• Handle incoming customer calls.
• Initiate outbound calls to customers, roadside assistance service providers, and other personnel.
• Follow established methods and procedures to ensure customer safety.
• Handle all files with calm urgency, professionalism, and care.
• Meet all quality-related metrics and goals.

Benefits

• Hourly base pay of $23.80 CAD.
• Base pay increases as you learn and acquire additional job duties.
• Merit increases are given periodically based on performance.
• Benefits to support physical, financial, and emotional wellness for Part Time Team Members.
• Career path planning.
• Continued education assists employees with their professional goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed