Roadside Assistance Driver - Flatbed (59520)

AAA Northeast•North Andover, MA

7d•$24 - $27•Onsite

About The Position

AAA Northeast is seeking a Roadside Service Tech I-Tow to provide safe and best-in-class roadside solutions for AAA members, ensuring positive member experiences while achieving performance standards and member satisfaction rates. Tow Technicians respond to member requests for service within a given ETA, ensuring personal safety, member safety, and vehicle security. They educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries, and offer other related services. The role also involves providing minor mechanical assistance if trained and equipped to get a member's vehicle back on the road. If towing is necessary, disabled vehicles are towed to repair facilities or other member-requested destinations. The position also includes promoting AAA products and services and ensuring complete resolution of member issues.

Requirements

High School Diploma or GED required
At least 21 years of age required
Active and valid driver’s license issued by only one state or jurisdiction
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy

Nice To Haves

Post-secondary training in automotive mechanics
Familiarity of electrical troubleshooting preferred

Responsibilities

Accepts calls and responds to Dispatch or members with ETA to destination.
Locates members and greets them to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation.
Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
Provides efficient minor mechanical assistance (if trained and equipped) and towing service.
Makes a preliminary determination of the best course of action based on all information collected about the situation.
Asks for assistance if unsure about a certain situation.
Provides battery boost as appropriate; follows all safety procedures.
If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
Maintains AAA high standard of service and image.
Maintains service vehicle and equipment in good safe working order (conduct safety checks).
Maintains inventory of tools and products to ensure all service calls can be completed.
Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage.
Maintains a professional image (self and vehicle) to positively represent the AAA brand.
Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures).
Operates in vehicle MDC computer to receive and update information regarding calls.
Collects Club revenue through cash and credit cards accurately based on services rendered.
Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.
Educates members on AAA battery replacement service and refers call to appropriate technician.
Promotes other AAA products and services.
Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).
Ability to work independently with little face-to-face contact with other members of the service team.
Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.
Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
Support various fleet locations based on business needs to be flexible and work nights, extended hours, weekends, and holidays.
Other duties as assigned.