Road Service Technician

Crown Power & Equipment Co., LLC • Monett, MO

3d • Onsite

About The Position

We are looking for a professional road service technician to travel to customers sites to install, maintain, troubleshoot, and repair equipment, providing on-site technical support by diagnosing problems, replacing parts, and ensuring proper functionality of machinery while maintaining positive customer relationships and adhering to Company safety protocols.

Requirements

• High School diploma or GED certificate
• Excellent customer service skills
• Aptitude for listening and following directions
• Proficient written and verbal communication skills
• Ability to prioritize work and meet deadlines
• Attention to detail
• Ability to work independently
• Strong decision-making and problem-solving skills
• Safety-minded work habits
• Strong understanding of mechanical principles, including engines, hydraulics, electrical systems, and power transmissions
• Ability to read and interpret technical manuals, schematics, and blueprints
• Diagnosing complex issues and determining the best course of action for repairs
• Ability to use a variety of hand tools, including wrenches, sockets, screwdrivers, and pliers
• May need to perform welding repairs on damaged metal components
• Must be able to stand for extended periods of time with walking, climbing stairs, reaching, pushing, pulling, leaning, and twisting
• Ability to lift items up to 75 lbs. and work in awkward positions
• Fitness to work in adverse and extreme weather conditions

Nice To Haves

• Experience working in an agricultural/construction equipment industry
• Valid Class E driver's license or better
• Basic computer experience
• Forklift & power washing experience

Responsibilities

• Independently diagnose and identify issues with agricultural and construction equipment by examining, listening to machinery, checking gauges, and reviewing inspection reports
• Perform repairs by disassembling defective machinery, replacing worn or damaged parts, and reassembling equipment according to specifications, using hand tools, and possibly welding equipment, and other machinery
• Conduct routine maintenance by cleaning, lubricating, and adjusting parts on equipment to prevent breakdowns and ensure proper functionality
• Analysis of electrical and hydraulic systems for troubleshooting and repairing electrical wiring, sensors, and hydraulic components on modern agricultural machinery
• Tuning and overhauling engines, including adjusting valves, replacing filters, and checking compression to ensure proper engine maintenance
• Identifying necessary parts for repairs and ordering them from the Parts Department
• Keeping detailed records of repairs performed, parts used, and customer information
• Effectively communicate equipment issues and resolutions to supervisor and customers
• Clean, organize, and maintain the condition of the shop, inventory, tools, and equipment
• Maintain current product knowledge of all equipment/machinery available through the dealership for ease of operation and maintenance
• Adhere to, enforce all safety regulations, and wear all safety equipment as required
• Participate in training as assigned
• Work effectively and cooperatively with peers and management
• Ownership of personal tools
• Other duties as assigned

Benefits

• Crown Power & Equipment pays 85% of the medical, dental, and vision premiums for employee only coverage
• $25,000 basic life insurance policy provided at no cost with the option to add voluntarily up to an additional $500,000
• Additional voluntary benefits: Accident, Critical Illness, & Short-term Disability
• Paid PTO
• Paid Holidays
• Eligible to participate in the 401(k) plan after 90-days of employment with a Company match up to 4%
• Product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED