Road Service Advisor I

KOCH•Robbinsdale, MN

1d•$25 - $35•Onsite

About The Position

The Road Service Advisor I is responsible for managing over-the-road maintenance issues, ensuring fast, low-cost repairs for drivers, customers, operators, and the company. You will coordinate services, manage travel and accommodations, maintain compliance records, and support drivers with operational needs.

Requirements

High school diploma or equivalent
Minimum of 1 year of customer service experience
Strong communication skills
Critical thinking and problem-solving ability
High level of self-motivation and initiative
Strong attention to detail and organizational skills
Ability to multitask effectively in a fast-paced environment
Basic mechanical aptitude
Proficiency in Microsoft Word, Excel, and Outlook
Up to 95% of the time spent sitting and working on a computer, using a phone, keyboard, and mouse.
Occasional standing, walking, bending, and stooping.
Ability to lift up to 15 pounds.

Nice To Haves

3+ years of customer service experience
1+ years of experience in transportation or trucking
Associate's degree in Heavy Duty Truck Technology or a related field
Knowledge of diesel truck maintenance and industry best practices

Responsibilities

Represent the company with professionalism, courtesy, and discretion when interacting with drivers, vendors, customers, and colleagues.
Answer breakdown and accident calls, arrange appropriate services, and follow up until resolved.
Coordinate driver accommodations and travel arrangements for returns, initial seating, terminations, and emergencies.
Create, maintain, and review DOT and permit books for accuracy and compliance.
Retrieve invoices, issue EFS Money and EFS Credit Card codes, and process vendor purchases through Concur.
Prepare and ship parts, paperwork, license plates, and permit books via FedEx.
Update File Maintenance systems for DOT/federal inspections and driver-truck assignments.
Instruct drivers on the operation of company equipment.
Use tools like tractor GPS and vendor databases to locate service providers quickly.
Apply the correct fleet codes to corresponding cost centers.
Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
Cross training as required.
Perform additional duties and projects as assigned.