Road Crew Operator

Callaway Gardens•Pine Mountain, GA

16h•Onsite

About The Position

This role is responsible for assisting with daily transportation and traffic flow operations, supporting various transportation services, and ensuring safe and efficient movement of vehicles and pedestrians. The operator will also provide guest assistance, monitor operations, and maintain communication with supervisors.

Requirements

High school diploma or GED preferred
Valid driver’s license with acceptable driving record required
Previous transportation, traffic control, security, hospitality, or event operations experience preferred
Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
Strong communication and customer service skills
Ability to work independently and as part of a team
Ability to remain calm and professional in high-traffic or high-stress situations
Ability to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
Ability to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
Ability to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
Ability to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
Ability to work with and understand financial information and data and perform basic math functions.

Responsibilities

Assist with daily transportation and traffic flow operations throughout the property
Support shuttle, trolley, tram, and special event transportation services
Set up, monitor, and remove traffic control devices including cones, barricades, signs, and lane closures
Direct vehicle and pedestrian traffic during high-volume events and peak operational periods
Coordinate with Public Safety and event staff regarding road closures, emergency access, and transportation routing
Monitor loading and unloading zones to maintain safe operations
Provide guests with directions, event information, and transportation assistance
Assist with parking operations during festivals, weddings, holiday events, and special activities
Conduct routine inspections of assigned vehicles and report maintenance or safety concerns
Maintain radio communication with dispatch and supervisors
Respond professionally to changing operational needs and weather conditions
Assist with ADA transportation accommodations when required
Support emergency response and evacuation procedures as directed