ROA Airport Rental Car Account Manager

EDS Service Solutions•Roanoke, VA

7d•Onsite

About The Position

EDS Service Solutions is seeking a Full-Time Account Manager to join their management team at Roanoke-Blacksburg Regional Airport (ROA). This role is responsible for supervising day-to-day operations, managing teams, and ensuring service excellence within the rental car industry. The ideal candidate will have strong business acumen, leadership skills, and experience in operations management.

Requirements

At least 2 years of progressive leadership or management experience in a team or operations environment.
Strong leadership, communication, organization, and problem-solving skills.
Experience with recruiting, hiring, onboarding, employee retention, performance management, progressive discipline, and termination processes.
Experience with scheduling, workforce planning, timekeeping, and productivity management.
Ability to work in a fast-paced airport and rental car environment.
Strong attention to detail and ability to manage multiple priorities.
Must be 21 years of age or older.
Valid driver’s license required.
Clean driving record required.
Must be authorized to work in the United States.
Must be able to work a flexible schedule, including day and night shifts as needed.
Must be available to work weekends as required by business needs.
Ability to commute to Roanoke-Blacksburg Regional Airport.

Nice To Haves

Experience with workers’ compensation, general liability, safety, and loss control is highly desired.
Bilingual Spanish/English is a plus but not required.
Must be comfortable working alongside employees who work outdoors and remain active throughout their shifts.

Responsibilities

Supervise the day-to-day operations at the airport location, ensuring safety, productivity, service quality, and profitability goals are met.
Manage and support Vehicle Service Agents (VSAs) responsible for cleaning and preparing rental vehicles.
Monitor cleaning and driving operations to ensure employees meet company and customer standards.
Partner closely with Corporate Recruiting and Human Resources to maintain staffing levels and fulfill employee requirements.
Assist with recruiting, hiring, onboarding, training, retention, and employee development.
Ensure employees follow all company safety policies, procedures, and protocols.
Ensure productivity standards and performance benchmarks are consistently met.
Develop and manage workforce planning, scheduling, and forecasting.
Monitor attendance, timekeeping, and employee performance.
Complete required paperwork, reports, and documentation related to productivity and operations.
Coach, mentor, and develop employees to promote a positive and productive team environment.
Address employee performance issues through appropriate coaching and progressive discipline when necessary.
Cover open VSA/driver shifts as needed to meet customer staffing and service requirements.
Help monitor and control operational losses related to workers’ compensation, general liability, and other risk areas.
Maintain strong communication with airport and rental car partners to ensure customer satisfaction and service expectations are met.