RN Triage - Family Practice

Nevada System of Higher Education•Naperville, IL

1d•Onsite

About The Position

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. The RN Triage – Family Practice position is located at 1247 Rickert, Naperville, and is a part-time role for 24 hours per week.

Requirements

Current State of Illinois Registered Nurse licensure
American Red Cross CPR BLS or issued by American Heart Association

Nice To Haves

Bachelors Degree Science
1 Year of telephone triage experience preferred, preferably in medical practice setting

Responsibilities

Reviews patient voicemails and talks directly to patients on the telephone or via Mychart and directs patients to appropriate level of care (emergency department, urgent care centers, physician office) per protocol or provides appropriate home medical advice.
Conducts patient telephone assessment utilizing nursing skills to determine problems, intervening according to the patients need and gives instructions to patient/caregiver.
Evaluates patient’s and caregiver’s understanding of instructions using teach-back methodology and conveys related information and issues to appropriate clinical staff by telephone or by utilizing the EMR.
Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches, signs and symptoms of stroke to emergency department immediately.
Arranges appointments for patients who do not need to go to emergency department but need to see a physician.
Escorts patients to examination rooms, obtains and electronically records vital signs, reason for visit and other patient data.
Makes patient comfortable while waiting for provider.
Prepares patient for exam and/or procedure.
Sets up room with necessary equipment.
Performs all immunizations and assists with diagnostic and other in office procedures (i.e., colposcopy, LEEP, ESSURE, ablation, lab tests, venipuncture, specimen collection, etc.).