RN - Triage - Care Manager - Children's MB2
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role answers patient inquiries over the telephone, assessing the severity of the patient's symptoms and medical needs according to triage algorithms. The RN will guide the patient to the appropriate level of care and schedule patient appointments over the phone with appropriate healthcare providers/facilities/physicians. This position documents information provided to patients during triage in health record systems and records patients health conditions for follow-up patient care. The role also maintains and develops triage protocols and ensures patients' healthcare information is updated on time. The RN will answer inquiries through multiple variations of technology, depending on department, and educate patients based on calls that come in.
Requirements
- Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
- Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside.
- Within first 30 days of employment, all requirements to obtain license needed for role is completed.
- Obtains and subsequently maintains required department specific competencies and certifications.
Nice To Haves
- Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
- Bachelor’s Degree in nursing preferred.
- One year of healthcare experience preferred.
Responsibilities
- Answers patient inquiries over the telephone, assessing the severity of the patient's symptoms and medical needs according to triage algorithms.
- Guides the patient to the appropriate level of care; schedules patient appointments over the phone with appropriate healthcare providers/facilities/physicians.
- Documents information provided to patients during triage in health record systems; records patients health conditions for follow-up patient care.
- Maintains and develops triage protocols; ensures patients' healthcare information is updated on time.
- Answers inquiries through multiple variations of technology, depending on department.
- Educate patients based on calls that come in.
Benefits
- Sanford is an EEO/AA Employer M/F/Disability/Vet.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
