RN | Triage Call Center
About The Position
This position provides primary care to patients, including assessment, treatment, care planning, and medical care evaluation. Use your nursing experience in a role where your clinical judgment makes a difference—one call at a time. Logan Health is seeking an experienced Registered Nurse (RN) to join our Triage Call Center team. In this role, you’ll use your nursing knowledge, critical-thinking skills, and clinical judgment to assess patient concerns over the phone, determine the appropriate next steps, and help patients navigate their care safely and confidently. This is a fast-paced, highly collaborative position for an RN who enjoys problem-solving, patient education, and making informed clinical decisions.
Requirements
- Current Montana RN license or multi-state compact RN license with authorization to practice in Montana
- Minimum of two (2) years of RN experience in a medical setting such as a hospital, clinic, or physician office
- Current Healthcare Provider BLS/CPR certification
- Strong clinical assessment and critical-thinking skills
- Excellent verbal communication and patient education skills
- Ability to prioritize urgent patient needs and make sound clinical decisions
- Strong documentation, organization, and multitasking skills
- Comfort working in a fast-paced, telephone-based patient care environment
- Ability to work collaboratively while also exercising independent nursing judgment
Nice To Haves
- BSN
- Previous telephone triage, nurse advice line, ambulatory care, or call center experience
Responsibilities
- Provide telephone-based clinical triage and symptom assessment
- Use your nursing judgment to determine the appropriate level of care and next steps
- Review patient histories and document interactions accurately and timely in the electronic medical record (EMR)
- Collaborate with providers and other members of the clinical care team
- Educate patients and provide clear, easy-to-understand instructions regarding their care
- Identify, prioritize, and appropriately respond to urgent and high-risk patient concerns
- Manage patient messages, routing, follow-up, and escalation as appropriate
- Coordinate care and communicate important clinical information to providers
- Work efficiently while managing multiple priorities in a fast-paced call center environment
- Help ensure patients receive safe, timely, and compassionate guidance when they need it most
Benefits
- Criminal background check
- Reference checks
- Drug Screening
- Health and Immunizations Screening
- Physical Demand Review/Screening
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
