RN Supervisor I Kelsey Seybold West Campus

UnitedHealth Group•Katy, TX

11h•$72,800 - $130,000

About The Position

The Nurse Supervisor is accountable for planning and overseeing department staff activities related to patient care, customer satisfaction, and adherence to fiscal budgets, policies, procedures, standards, and regulations. The role collaborates across organizational levels to foster excellence, trust, and continual learning. The supervisor maintains generalist nursing proficiency across clinical responsibilities in an ambulatory care setting. Responsibility may cover one or more departments and/or 4–10 providers. The position leads clinic operations and staff, promotes competent and compassionate patient care, oversees personnel and clinical performance, and supports staff education and orientation. It monitors patient satisfaction, resolves complaints, manages resources and budgets, and helps ensure efficient and safe care delivery. The supervisor also maintains regulatory and accreditation compliance, directs quality improvement and risk management activities, and supports emergency preparedness and response, including leadership on Code Blue and Code Orange teams.

Requirements

RN degree from an accredited nursing program.
Bachelor’s degree in nursing or four years of supervisory/management experience.
Active, current Texas nursing license.
ACLS within 3 months and BLS (AHA Healthcare Provider); PALS within 6 months if supervising a pediatric department.
At least 4 years of clinical RN experience, including at least 2 years of progressive supervisory or management experience.
Personnel management and clinical management experience.
Proficient keyboarding and basic computer skills.
Ability to use equipment and related supplies for a selected patient population, including mechanical devices used for cardiopulmonary resuscitation, oxygen administration, and intravenous therapy.

Nice To Haves

Master’s degree in nursing or a related field.
Nursing certification in a work-related field within 1 year.
PALS, CPR Instructor qualification, refined public relations skills, and strong verbal and writing expertise.
Experience with the EPIC system.

Responsibilities

Provide clinic leadership and direction, solicit nursing input for strategic planning, participate in interdisciplinary committees, conduct staff meetings, mentor clinical staff, and teach patients and staff.
Provide clinical support to other locations through site visits, telephone consultation, and work groups as requested.
Collaborate with clinical educators to develop and evaluate staff education, verify staff orientation, and ensure required annual updates and training are completed.
Manage, develop, and evaluate personnel; guide clinical performance; and clarify staff responsibilities and accountabilities.
Apply national specialty and regulatory standards to support clinical practice.
Promote a caring environment through role modeling and behavioral expectations, monitor patient satisfaction, develop improvement plans, support patient teaching, and resolve patient complaints.
Identify and use resources to address patient education, staff education, staffing, patient transitions, financial, multidisciplinary team, and patient or family needs.
Address infection control data and implement controls; validate evidence-based care with managing physicians; and coordinate with ancillary services to ensure supplies, equipment, and other resources are available.
Follow resource, cost-containment, and budgetary guidelines.
Recommend, monitor, and maintain an annual maintenance and operations budget; establish staffing patterns; use data to forecast staffing and productivity needs; and communicate budget parameters and expenditure justifications.
Maintain clinic compliance with organizational, professional, regulatory, government, and accreditation standards, including AAAHC requirements.
Develop, initiate, maintain, and evaluate quality improvement and risk management programs; conduct environmental rounds and act on findings.
Consult clinic risk management when liability may be an issue; submit appropriate Midas reports; and review medication errors and unusual occurrences to develop and evaluate improvement plans.
Work with Purchasing to develop in-services on the proper use, repair tagging, cleaning, and servicing of clinic equipment.
Participate in clinic-wide process and quality improvement projects or committees as appropriate.
Maintain current job-related knowledge, licenses, and certifications; stay current with specialty standards; promote nursing professionalism; and participate in professional organizations, nursing workgroups, and Nurse Practice Council committees.
Develop clinic emergency response and preparedness plans with the Clinic Administrator and Managing Physician/Department Chief.
Provide nursing leadership on Code Blue and Code Orange teams and conduct emergency drills as prescribed by policy.