RN Primary Care

Riverview Health

23h•Onsite

About The Position

The Medical Office Registered Nurse (RN) provides licensed nursing support in a primary care medical office setting, delivering clinical triage, patient assessment, and coordinated care services. This role requires independent nursing judgment to manage patient communications, support providers through protocol‑driven clinical workflows, and ensure timely, accurate documentation. The RN collaborates closely with physicians, advanced practice providers, and clinical staff to deliver high‑quality, compliant, and patient‑centered care while supporting clinic operations across both Health Center locations.

Requirements

Registered Nurse license, in good standing, in the state of Indiana by date of hire or transfer into the position
Basic Life Support (American Heart Association)
Previous patient care experience

Nice To Haves

One (1) year previous medical office experience
Bachelor of Science in Nursing

Responsibilities

Perform licensed clinical triage for patient telephone calls, electronic messages, and in-basket communications requiring nursing assessment, clinical judgment, and protocol-driven decision-making. Appropriately prioritize, manage, and escalate patient concerns to physicians or advanced practice providers as clinically indicated.
Communicate, interpret, and adjudicate physician/provider orders, including medication refill requests, diagnostic results, and treatment plans. Provide legible and signature-authenticated documentation, as needed, of all actions taken, accurately and timely, to the patient’s medical record.
Prepare patients for physician examination. This includes gathering patient assessment information relating to the patient’s learning and education ability; providing patient and family education; measuring and recording vital signs; and accurately documenting the information in a timely manner in patient charts.
Perform phlebotomy; administer injections, immunizations, and other special procedures demonstrating skills in the principles of infection prevention, reduction, and control appropriate for the medical setting.
Provide high-acuity and complex patient follow-up care, including chronic condition management, abnormal result notification, symptom escalation, and coordination of care requiring licensed nursing judgment beyond Medical Assistant scope.
Provide follow-up care for patients that includes, but is not limited to: arranging diagnostic testing, specialist appointments, hospital admissions, and transitional care activities, ensuring timely completion and appropriate patient communication.
Support chronic care management, preventive care initiatives, and patient education interventions, contributing to care-gap closure, quality measure performance, and organizational incentive requirements.
Monitor, prioritize, and ensure timely completion of clinical back-office workflows, including results management, referrals, patient communications, and documentation to improve turnaround times, patient satisfaction, and continuity of care.
Serve as a clinical resource and escalation point for Medical Assistants, providing guidance and support for workflows or patient situations requiring licensed nursing expertise.
Provide staffing support as needed, including backfilling clinical staff in the event of unscheduled absences or call-ins, and assisting with coverage across both Health Center locations to ensure continuity of patient care and clinic operations.
Perform Quality Assurance and risk-mitigation functions and procedures necessary to meet and maintain regulatory, accreditation, and organizational requirements, including accurate documentation and timely follow-up of clinical results.
Perform laboratory testing in compliance with written policies and procedures that meet the requirements of Testing Personnel under the Clinical Laboratory Improvement Act of 1988 (CLIA).
Provide licensed clinical support during periods of increased patient volume, staffing shortages, flu clinics, and employer-driven events to ensure continuity of care and protect provider productivity.
Work cohesively as a member of the care delivery team in maintaining waiting areas, examination rooms, back-office areas, equipment, and supplies. Attend scheduled department meetings and continuously monitor organizational communications to ensure currency of knowledge on information and procedures.
Other duties as assigned.