RN PRIMARY CARE NAVIGATOR, Full-time Days

Memorial Community Hospital & Health System•Blair, NE

6d•Onsite

About The Position

Memorial Community Hospital & Health System (MCH) is seeking a compassionate and highly organized RN Primary Care Navigator to join our team. This role is central to delivering a proactive, patient-centered care coordination model that improves access, enhances patient outcomes, and supports individuals in navigating the healthcare system. As a Primary Care Navigator, you will serve as a consistent point of contact for patients, guiding them through their care plans, connecting them to resources, and collaborating closely with providers and care teams to ensure seamless, high-quality care. This position is made possible through recently awarded grant funding that supports MCH’s continued investment in innovative, patient-centered care. Employment in this role is contingent upon ongoing funding and program needs.

Requirements

Graduate of an accredited School of Nursing
BSN strongly preferred
Current RN licensure in Nebraska, Iowa, or compact state
Current BLS certification
Minimum 2 years of RN experience in a clinic or provider practice preferred
Experience in care coordination, case management, home health, or behavioral health preferred
Experience navigating community resources and healthcare systems strongly preferred
Strong knowledge of care coordination, chronic disease management, and preventive care
Understanding of social determinants of health and insurance processes
Excellent communication, collaboration, and patient education skills
Strong critical thinking, organization, and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in EHR systems and healthcare technology
Commitment to confidentiality, quality improvement, and patient-centered care

Responsibilities

Collaborate with patients and providers to deliver efficient, high-quality, and cost-effective care
Develop, implement, and monitor individualized care plans using evidence-based guidelines
Track patient progress and intervene early to support improved outcomes
Coordinate scheduling for primary and specialty care services
Conduct post-discharge follow-up after hospital or emergency visits
Manage referrals, authorizations, and required documentation
Serve as a central liaison between patients, providers, and multidisciplinary teams
Prevent gaps, duplication, and conflicts in care delivery
Build strong relationships with internal teams and community partners
Guide patients through the healthcare system as a single point of contact
Provide health education, coaching, and chronic disease support
Advocate for patient needs with empathy and professionalism
Screen for social and economic barriers to care
Connect patients to resources such as housing, food, transportation, and financial assistance
Integrate social support into patient care plans
Maintain accurate medication lists and perform reconciliation
Coordinate prior authorizations and assistance programs
Educate patients on proper medication use and adherence
Document all interactions and care coordination activities in the EHR
Ensure compliance with MCH policies, HIPAA, and Rural Health Clinic regulations
Support quality improvement and performance initiatives