RN Patient Care Facilitator: Neonatal Intensive Care Unit

North Memorial Health Career Portal•Maple Grove, MN

4d•Onsite

About The Position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital. The Intensive Care Center is a unique and dynamic unit grounded in strong teamwork and collaboration. While certain hospital services are limited—such as the absence of dialysis and a cath lab, along with reduced IR availability—our patient population reflects these boundaries while still offering a broad range of clinical experiences. We care for a diverse mix of medical and surgical patients, including pulmonary, cardiac, gastrointestinal, genitourinary, endocrine, and elective surgery populations. We also manage a select group of intensive care patients who require higher‑level interventions, such as vasoactive infusions and mechanical ventilation. On average, our census includes approximately two critical care patients per day. While the unit supports both medical/surgical and intensive care–level care, the majority of daily assignments will be med/surg focused, with ICU‑level assignments occurring as needed based on patient acuity and census. This blend of patient types and acuity levels creates a versatile, collaborative, and rewarding clinical environment for our team.

Requirements

Associates Degree in Nursing; Bachelor's Degree in nursing preferred.
3-5 years nursing experience in a hospital setting NICU as an RN is required.
Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations.
Solid PC skills to include electronic medical record, MS applications, etc.
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
Ability to maintain quality, safety, and infection control standards.
Must be able to read, write and speak effectively in English.
Current licensure and registration as an RN in the State of MN.
Current BLS certification for all areas of nursing practice required.

Nice To Haves

Previous experience and participation in care coordination and quality management activities preferred.

Responsibilities

Reviews maternal prenatal history and collects current signs/symptoms of the newborn.
Consults and coordinates with health care team members to assess, plan, implement and evaluate customer plan of care.
Performs transition, admission, discharge and transfer assessments while considering both physical and psychosocial elements of newborn and family.
Recognizes risk factors, change in status and interventions appropriate for newborn care.
Initiates corrective action whenever information from monitoring equipment shows adverse symptomatology of the newborn.
Manages basic life support needs and stabilizes newborn until the physician or NNP is available, based upon nursing standards and protocol.
Records customer’s vital signs, assessments, patient care and interventions as ordered.
Works directly with physicians and NNP, assisting them during exams, diagnostic testing, treatments and interventions.
Participates and collaborates in multidisciplinary rounds.
Prepares and administers (orally, subcutaneously, IM and IV) medications and records prescribed medications.
Reports adverse reactions to medications or treatments in accordance with the policy.
Demonstrates phlebotomy skills.
Provides IV therapy.
Provides bedside care.
Performs Point of Care testing.
Operates, maintains and discontinues proper supplies and appropriate medical equipment to care for customers.
Reports any suspected abuse to the appropriate agencies.
Initiates family education plan, as prescribed by physician. Teaches families and significant others how to manage their newborn’s care or illness by explaining: posttreatment home care needs, diet/nutrition/exercise programs, self-administration of medication and rehabilitation, as well as provides referrals to other healthcare professionals for follow-up treatment.
Displays professionalism while completing multiple urgent tasks in a timely manner.
Records all care information concisely, accurately and completely, in a timely manner, in the appropriate format in Epic.