RN- Patient Advocate/Quality Coordinator
Odessa Regional Medical Center•Odessa, TX
•Onsite
About The Position
The Patient Advocate, Patient Experience & Quality Coordinator is responsible for managing the patient grievance process, supporting patient satisfaction initiatives (including HCAHPS), and providing quality program support. This role ensures concerns are addressed timely, patient experience data is analyzed and trended, and findings are integrated into performance improvement activities.
Requirements
- Current Registered Nurse (RN) license – State of Texas
- Minimum 2-3 years of clinical experience
- Strong written and verbal communication skills
- Proficiency in Microsoft Excel
Responsibilities
- Managing the patient grievance process
- Supporting patient satisfaction initiatives (including HCAHPS)
- Providing quality program support
- Ensuring concerns are addressed timely
- Analyzing and trending patient experience data
- Integrating findings into performance improvement activities
Benefits
- Competitive salary and benefits package
- Opportunities for professional development and advancement
- Supportive work environment with a collaborative team
- Comprehensive healthcare coverage
- Retirement savings plan
- Paid time off and flexible scheduling options
- Student loan repayment program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
