RN Operations Manager: Acute Care Operations

LCMC Health•New Orleans, LA

95d•Onsite

About The Position

The RN Operations Manager assists in coordinating all aspects of patient care including quality management, customer service and financial outcomes. This includes planning, development, coordinating, budgeting/financial management, monitoring and evaluating the operations of those respective areas. The RN Operations Manager supports the mission, vision and values of LCMC Health's works in collaboration with management and physicians in the planning, development and dissemination of programs, policies and procedures and people systems to achieve established goals. The RN Operations Manager is also responsible for performance improvement, patient satisfaction and business planning and development and the coordination and delivery of resources necessary for those respective areas to be conducted in a manner responsive to the needs of Medical staff and patients.

Requirements

5 years Healthcare experience
3 plus years Leadership/management experience
Registered Nursing License valid to practice nursing in the State of Louisiana.
American Heart Association BLS-HCP
ACLS
Proven ability to make decisions, solves problems, manage projects and set and maintain goals within a health care service line.

Responsibilities

Continuously displays a positive attitude that contributes to improving patient satisfaction results.
Applies customer service skills consistent with LCMC’s Customer Service programs.
Utilizes the service recovery process to address customers’ concerns or complaints.
Treats all customers with dignity, respect, courtesy and compassion.
Recognizes customer needs and begins to solve problems as soon as they are apparent.
Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
Displays behaviors which focus on the customer by doing what is appropriate the first time.
Advises supervisor of current or anticipated problems.
Effectively uses time and resources to accomplish their duties.
Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision.
Resolves conflicting matters and schedules with peers and other staff.
Willingly accepts assignments and completes in a timely fashion.
Appropriately uses time and attendance system, and adheres to related policies and procedures.
Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.
Keeps patients informed and gives periodic updates as appropriate.
Within the scope of position, positively contributes to organizational goal of patient throughput.
Actively promotes and support LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
Is receptive to differing ideas and embraces change.
Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner.
Ability to work on or with teams to cooperatively reach goals.
Appropriately documents in accordance with departmental and organizational policies.
Able to apply job knowledge to improve work processes.
Responsible for providing leadership and successfully overseeing and supporting the staff in the respective areas.
Coach, mentor and maintain an effective team by ensuring quality and timeliness of all activities while meeting patient needs
Accepts responsibility for a professional and collegial relationship with medical staff and other departments.
Represent the collective interests of the respective areas to provide a global perspective, unified strategy and consistency in communication.
Allocate adequate resources, information systems and data management processes for measuring, assessing and improving service line performance
Collaborates with physician leadership, hospital managers and other service line leaders to develop and implement growth strategies
Acts as an enthusiastic advocate for the cardiac rehab program to the patients, physicians, and employees
Assists Director with integration of policies, procedures and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care
Assists the Director in ensuring the compliance of Joint Commission guidelines, applicable Accreditations, and National Patient Safety Goals.
Collaborate with the respective areas to develop and implement plans for the operation of each individual area, including developing an infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the procedural departments
Utilizes critical thinking and the Nursing Process Model to identify problems, make decisions and develop solutions: systematically collects, organizes, and analyzes data specific to a problem objective need or issue
Assists and recommends protocols and guidelines for best practice treatment of patients across the continuum of care.
Performs such other duties as reasonably requested by or otherwise necessary to properly assist the operations of the procedure/outpatient and acts as a resource internally and in the community regarding educating others about related topics
Collaborates with others as needed in decision making process; develops and implements plan(s) for alternative and corrective action, evaluates plan and follows up on decisions made in a timely.
Demonstrates awareness of and identifies quality of care/performance improvement issues or problems for the unit/department. Collaborates with involved disciplines in developing a plan/process or SOC to correct Performance Improvement Issues
Allocates adequate resources, information systems an data management process for measuring, assessing and improving the hospitals performance and for improving patient safety relative to JCHO's National Patient Safety Goals.
Encourage high level of staff productivity and profitability by maintain a working environment that empowers team member to achieve their professional goals and vision of the institution.
Supervises and participates in patient care activities which includes but not limited to assuming responsibilities direct patient care provider as needed.
Facilitates monthly team meetings and other unit established process to communicate information to the staff. Topics to include in meetings: PI data/projects, patient safety issues, infection control, JCAHO standards/compliance, updates, and other team issues.
Sets and evaluates measurable objectives for improving hospital performance and improving patient safety.