RN Navigator Genetics Services

AdventHealth•Orlando, FL

15h

About The Position

The RN Navigator Genetics Services develops, plans, and implements evidence-based measures to improve quality of care for electrophysiology and cardiovascular patients while ensuring compliance with regulatory guidelines. The role supports data collection for process and quality improvement and uses department performance trends and standards to inform work. The navigator seeks assistance from the Manager and Director when procedures or techniques are unfamiliar to help ensure safe and effective patient care. The position coordinates patient education and care, serving as a resource for patients and families during diagnosis and treatment. It navigates patients from diagnosis through treatment, helps ensure timely medical and supportive services, provides telephone and in-person consultations, answers questions, shares educational information, and reviews discharge information. After discharge, the navigator communicates with patients and families to address concerns and support understanding of follow-up care. The role collaborates with the multidisciplinary team and serves as a liaison to physicians' offices regarding orders, medical records, consents, and other documentation needed to schedule procedures. It facilitates timely scheduling with coordinators, supervisors, physicians, and patients; maintains professional relationships; and completes assigned work comprehensively and promptly. Other duties may be assigned. The schedule is Monday through Friday, 8 a.m. to 5 p.m., on the day shift.

Requirements

Bachelor's degree in Nursing.
At least 1 year of cardiac care experience.
Registered Nurse (RN) license.
Basic Life Support (BLS) certification.
Advanced Cardiac Life Support (ACLS) certification.
Effective verbal and written communication skills.
Ability to read, write, and explain moderately complex information to hospital staff with close attention to detail.
Ability to communicate supportively and effectively with patients, families, staff, and physicians.
Ability to explain information to patients and families in an understandable way and explain departmental or hospital procedures to employees, visitors, and patients.
Ability to observe, assess, guide, and evaluate others.
Ability to communicate promptly, openly, and honestly.
Ability to collect data, interpret findings, set priorities, and carry out established plans.
Flexibility in prioritization, multitasking ability, and critical-thinking and problem-solving skills.
Ability to work independently and in a group setting.
Strong organizational skills.

Nice To Haves

Master's degree.
Computer skills, including Microsoft Word, Access, Excel, and Outlook.
Knowledge of PACS, Heart lab, Apollo, and associated systems.
Previous leadership experience.
Experience with projects or program start-up.

Responsibilities

Develop, plan, and implement evidence-based measures to improve quality of care for electrophysiology and cardiovascular patients and ensure regulatory compliance.
Support data collection for process and quality improvement and understand department performance trends and standards.
Seek assistance from the Manager and Director when faced with unfamiliar procedures or techniques to support safe and effective patient care.
Coordinate patient education and care, serving as a resource to patients and families during diagnosis and treatment.
Navigate patients from the diagnostic phase through treatment and ensure timely medical and supportive services.
Provide telephone and face-to-face consultations, answer questions, provide educational information, and review discharge information.
Communicate with patients and families after discharge to address concerns and ensure understanding of follow-up care.
Collaborate with the multidisciplinary team to support high-quality patient care.
Liaise with physicians' offices regarding orders, medical records, consents, and other documentation required for scheduling procedures.
Facilitate timely scheduling with coordinators, supervisors, physicians, and patients.
Maintain professional relationships with customers and complete assigned work comprehensively and in a timely manner.
Perform other duties as assigned.