RN Manager, Siteman Clinical Call Center

BJC HealthCare • St. Louis, MO

16d • Remote

About The Position

This position oversees the on-call center assisting patients. At Siteman Cancer Center, no one navigates cancer alone. Our team of oncology-trained registered nurses answer every call – helping you navigate appointment scheduling, finding the right doctor and making the process as easy as possible. The Patient Care Coordination Center at the Alvin J. Siteman Cancer Center at Barnes-Jewish Hospital and Washington University School of Medicine provides access for physicians and patients to make referrals to any of the specialists providing care at the Siteman Cancer Center. The Patient Care Coordination Center staff provide assistance to internal and external physicians requesting consultations for patients requiring appointments with Medical Oncology, Radiation Oncology and Surgical Oncologist. Through the efforts of the Siteman Cancer Center Outreach and Marketing team, the Patient Care Coordination Center is represented as a "one-stop" provider for consults requested by a referring physician to the Cancer Center. Multidisciplinary appointments are scheduled to meet the needs of the patient and the referring physician. Navigation assistance is provided for newly diagnosed cancer patients coming to the cancer Center for the first time.

Requirements

• BSN is required
• Oncology background
• Critical thinking skills
• High attention to detail
• Takes on a team approach in their work
• Bachelor's Degree in Nursing/Healthcare related
• 5-10 years of experience
• 5-10 years of supervisor experience
• RN license

Nice To Haves

• Master's Degree in Business/Healthcare Administration/Nursing/related
• 10+ years of experience
• 10+ years of supervisor experience
• Certification/License in Area of Expertise

Responsibilities

• Oversees all clinical contact center services, including nurse triage, transfer center, patient placement and exchange services.
• Ensures operational success of contact center activities in alignment with department and hospital goals.
• Advocates for and provides services in support of referring physicians.
• Functions as the primary contact for medical directors, physician advisory boards, and staff/referring physicians.
• Working together with physician leadership, achieves the highest level of clinical quality, patient satisfaction, and provider satisfaction.
• Manages a leadership team to achieve success.
• Coaches and develops staff.
• Ensures a high level of employee engagement in an environment of caring and a just culture.
• Able to manage a department that is largely remote workers.
• Manages individual(s) including but not limited to: hires, trains, assigns work, manages and evaluates performance, conducts professional development plans.
• Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets.
• Responds to changes in the business which may affect the ability to achieve the budget goals.
• Achieves performance improvement tools to find creative, collaborative solutions to problems.
• Works to discover new ways the contact center can support patients, physicians and hospital.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager