RN/LPN - Care Coordinator (on-site)

Community Health Center of Southeast Kansas Inc•Garnett, KS

2d•Remote

About The Position

This position is part of the clinical team and is responsible for performing overall nursing care within the electronic health record (EHR). It also provides a communication link between providers and patients regarding test results, medical questions, and requests, ensuring continuity of care. This is a remote position.

Requirements

Possession of a valid license as a Registered Nurse or Licensed Practical Nurse in the state where nursing practice will occur or multistate license in nurse’s resident state; multistate license strongly preferred.
Two years nursing experience in an outpatient clinic, preferred.
Must obtain Basic Life Support (BLS) certification through American Heart Association within six (6) months from date of hire.
Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
Demonstrate knowledge of the rationale of appropriate patient care.
Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
Communicates through appropriate channels. Use proper chain of command for patient complaints.
Ability to handle emergency situations calmly and effectively.
Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
Provide customer service in accordance to the organization’s mission.
Be courteous and respectful when interacting with patients and family members.
Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

Nice To Haves

Multistate license strongly preferred.
Two years nursing experience in an outpatient clinic.

Responsibilities

Supports the provider and care team by managing all EHR tasks outside of medication refills and medication prior authorizations, including managing Telephone Encounters, Actions, Documents, and Lab/Diagnostic order follow-up and notifying patients of results.
Follows up with patients on any outstanding orders for testing or specialty care to ensure these services are completed and answers any questions the patient may have regarding the testing.
Assists with non-medication prior authorizations such as DME and diagnostic imaging and testing.
Supports the provider and care team by coordinating care for upcoming patient appointments or care between appointments.
Reviews provider schedule in advance of an appointment to optimize the patient visit.
Reviews health record for information surrounding immunization status, preventive services, and necessary lab testing for the visit and contacting the patient as needed to discuss.
Reviews health record for recent hospital stays and ensures hospital records have been received.
Ensures health record is up to date with any health information from external sources (i.e. hospitals, WebIZ, etc.).
Develops a working understanding of the current UDS measure for patients served and assesses, plans, implements and evaluates continuously the outcomes obtained.
Participates in Care Team daily huddle to facilitate communication regarding patients being seen in the clinic.
Answers triage phone calls and works with the care team Primary Nurse to schedule or work in patients who need to be seen by the provider.
Serves as the primary contact for Mission Control.
Assists the primary care nursing team with medication refills, prior authorizations, DME, diabetic shoes, and other items needed to provide quality continuous care for patients, specifically focusing on CHC/SEK’s Diabetes Program.
Performs other duties as assigned.