RN Hospital Team Lead, MHTC Emergency Dept./Days

Mercy Health System Corporation•Janesville, WI

2d•Onsite

About The Position

This role is for an RN Hospital Team Lead in the MHTC Emergency Department, working day shifts. The position requires strong problem-solving abilities in complex situations, the capacity to work within budget and productivity targets, and participation in staff selection, evaluation, orientation, continued education, competency evaluation, and scheduling based on patient acuity. The Team Lead supports and partners with the Manager/Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. Outstanding relationship-building skills, particularly with physicians, are essential. The role is patient-focused with a strong commitment to quality, safety, and customer service, and is accountable for achieving patient satisfaction targets. The Team Lead supports process improvement in operations, quality, and organizational change, and possesses knowledge of accreditation and certification requirements. Effective and persuasive communication, compassion, creativity, and consistent visibility are key. Participation in hospital and department committees, demonstrated ability in developing and mentoring staff, and leading by example with professional behavior are expected. Personal and professional accountability, a passion for nursing, and serving as a role model and coach for service standards and recovery are also crucial. The role involves participation in performance improvement activities and utilizing critical thinking for patient safety and experience, escalating issues as appropriate. Support for the professional nurse continuum and nursing clinical ladder (CARE) is also part of the role.

Requirements

Graduate of an accredited nursing program.
BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program
Licensed as an RN in the state of practice
Approved CPR certification required within 90 days
Excellent interpersonal/communication and conflict resolution skills.
Genuine concern for people.
Strong verbal communication skills.
Adept listener with the ability to interpret concerns.

Nice To Haves

May require specific years of applicable experience to qualify (per department guidelines).
If hired prior to 1-1-14 in Winnebago County and prior to 9-1-14 in Rock, Walworth and McHenry Counties an ADN only is required.
Other certification per unit requirements: ACLS, PALS, PEARS, NRP
May include color blind test (per department guidelines)

Responsibilities

Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior.
Demonstrates personal and professional accountability and holds others to the same.
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)