RN Hospice Clinical Intake Coordinator - 7 On/7 Off - ProHealth Home Health and Hospice (Birmingham, AL.)

ProHealth Home Health and Hospice•Birmingham, AL

1d•Hybrid

About The Position

Clinical Intake Coordinators serve as a liaison between the clinical operations team and assigned referral sources to facilitate patient care. They are responsible for developing, maintaining, and servicing community relations in several settings. This role also serves as a resource to provide education and information on the company’s programs and services to patients, caregivers, physicians, case managers, discharge planners, social workers, and others.

Requirements

An Associates Degree in Nursing.
One year of hospice nursing experience or one year of hospice sales/marketing experience.
Current Alabama Driver’s License
Current Automobile Liability Insurance
Current Nursing License
Reliable Transportation
Cell Phone
Medicare and other payor sources guidelines for hospice services
Communication and relationship development skills
Problem identification, resolution and strategic planning
Communications, public relations and health education
Basic knowledge of sales
Community assessment identification related to geriatric needs
Policy and program development
Knowledge of physician, hospital, skilled nursing facility, case management and discharge planning service needs.
Ability to effectively communicate hospice services with all levels of the healthcare industry.
Ability to accept responsibility for the direction, control and planning of activities.
Ability to handle stressful situations and deadlines.
Ability to demonstrate strong communication skills.
Promotes team efforts and works well with others.
Recognizes the rights and responsibilities of company and patient confidentiality.
Ability to manage multiple assignments and can redirect priorities on short notice.

Nice To Haves

Bachelor’s Degree in Business, Nursing, Marketing or Healthcare Related Field.
Formal sales training also preferred.
Experience admitting hospice patients to all levels of hospice care including but not limited to General In-patient (GIP).

Responsibilities

Work with potential hospice patients and families to determine goals of care and hospice appropriateness.
Review company’s home health patients regularly to identify potential hospice transitions as needed.
Manage all weekend referrals, complete follow up on active referrals and update Admissions Coordinator/Branch Directors by 8am Monday morning.
Work with case management, attending physicians, patients and families to admit appropriate patients to GIP.
Perform daily visits on patients while admitted to GIP.
Assigned territory is effectively and efficiently targeted to include communication and education of hospice services while utilizing available resources.
Identify new referrals sources and maximize the opportunity to grow hospice business within the entity.
Efficiently cover assigned territory on a weekly, monthly, and quarterly basis.
Maintain knowledge and understanding of all systems used to track referrals and referral sources.
Work closely with CTC’s assigned to same referral sources.
Prompt attendance and engagement in all meetings.
Complete all assignments given by manager on time.
Document calls in RSL by 8:00 AM each Monday for the previous week’s activity.
Complete and submit expenses before deadline.
Follow up on all pending referrals.
Complete and submit timesheets and mileage before the deadline.
Update SNF charts weekly and as needed.