RN - General Surgery Clinic

Sanford Health•Fargo, ND

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The General Surgery department is comprised of the subspecialties of general surgery, surgical oncology, breast surgery, and colorectal surgery. The duties of this role include supporting a provider's practice, providing direct patient care and education, reviewing and responding to patient questions and concerns, assisting with minor procedures, and care coordination. This role answers patient inquiries over the telephone, assessing the severity of the patient's symptoms and medical needs according to triage algorithms. The RN guides the patient to the appropriate level of care and schedules patient appointments over the phone with appropriate healthcare providers/facilities/physicians. The RN documents information provided to patients during triage in health record systems and records patients' health conditions for follow-up patient care. The RN also maintains and develops triage protocols and ensures patients' healthcare information is updated on time. The role answers inquiries through multiple variations of technology, depending on the department, and educates patients based on calls that come in.

Requirements

Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Bachelor’s Degree in nursing preferred.
One year of healthcare experience preferred.
Currently holds an unencunbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside.
Within first 30 days of employment, all requirements to obtain license needed for role is completed.
Obtains and subsequently maintains required department specific competencies and certifications.

Responsibilities

Supporting a provider's practice
Providing direct patient care and education
Reviewing and responding to patient questions and concerns
Assisting with minor procedures
Care coordination
Answering patient inquiries over the telephone
Assessing the severity of the patient's symptoms and medical needs according to triage algorithms
Guiding the patient to the appropriate level of care
Scheduling patient appointments over the phone with appropriate healthcare providers/facilities/physicians
Documenting information provided to patients during triage in health record systems
Recording patients' health conditions for follow-up patient care
Maintaining and developing triage protocols
Ensuring patients' healthcare information is updated on time
Answering inquiries through multiple variations of technology
Educating patients based on calls that come in