RN Field Clinical Care Coordinator - Brookline, Waltham, Watertown, Newton, MA

UnitedHealth Group • Watertown, MA

14h • $29 - $52 • Hybrid

About The Position

The RN Field Clinical Care Coordinator is an essential part of an Integrated Care Model, sharing information about members’ needs, advocating for appropriate care, and helping ensure members receive services that meet their needs. The role serves members in Brookline, Waltham, Watertown, Newton, Massachusetts, and surrounding areas. It is field-based, with at least 50% of time spent visiting members in their homes, while also offering telecommuting flexibility. The coordinator must be flexible, adaptable, and patient in varied situations.

The position involves assessing members’ medical, behavioral, functional, cultural, and socioeconomic needs; developing and implementing individualized care strategies; connecting members with supportive services; and managing care plans across the continuum. The coordinator works with internal care teams, providers, and community partners to deliver coordinated, timely care. Telecommuters must follow UnitedHealth Group’s Telecommuter Policy.

The hourly pay range is $29.00 to $52.00, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. Employment is contingent on passing a drug test.

Requirements

• Current, unrestricted independent Registered Nurse licensure in Massachusetts.
• At least 2 years of clinical experience.
• Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Access to a designated quiet workspace at home, separate from non-work areas, where Protected Health Information can be secured.
• Residence in an area able to receive a UnitedHealth Group-approved high-speed internet connection, or access to existing high-speed internet service.
• Ability to travel within assigned regions to visit members at home or in other settings, including community centers, hospitals, and providers’ offices.
• Reliable transportation and a valid U.S. driver’s license.
• Ability to transition between office and field locations multiple times per day.
• Ability to navigate multiple locations and terrains to visit members, employees, and/or providers.
• Ability to transport equipment, such as a laptop, to and from field locations.
• Ability to remain stationary for long periods while completing computer or tablet work.
• Demonstrated ability to work in fast-paced environments.
• Ability to adhere to UnitedHealth Group’s Telecommuter Policy if telecommuting.
• Must pass a drug test before beginning employment.

Nice To Haves

• Bachelor’s or Master’s degree in Nursing.
• Certified Care Manager (CCM).
• At least 1 year of community case management experience coordinating care for individuals with complex needs.
• Experience working in team-based care.
• Background in managed care.
• Ability to use an Electronic Medical Record or other electronic platforms.
• Bilingual ability in Cantonese, Mandarin, and Vietnamese.

Responsibilities

• Engage members in person and/or by telephone to complete comprehensive assessments of medical, behavioral, functional, cultural, and socioeconomic needs.
• Assess, plan, and implement individualized care strategies directed toward the most appropriate, least restrictive level of care.
• Identify and initiate referrals to financial, psychosocial, community, and state social-service programs.
• Manage the care plan throughout the continuum of care as the single point of contact.
• Partner and collaborate with internal care teams, providers, and community resources to implement care plans.
• Communicate required health-related information to stakeholders to support quality, coordinated, and timely care and services.

Benefits

• Paid Time Off accrued starting with the first pay period and 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
• Comprehensive benefits package, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed