RN Clinical Services Manager Nephrology

DaVita Kidney Care

28d • Onsite

About The Position

The Clinical Services Manager supports nephrology clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys, upskilling clinic teams through targeted coaching on clinical competencies, and providing expert oversight of clinical outcomes by addressing performance outliers. The role includes conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities. Clinical and prior leadership experience are required; the candidate must be an RN or RD.

The position involves regional travel up to 75% of the time, onsite presence in facilities three to four days per week, and availability for evening and weekend work as needed. The work environment has moderate noise, such as a business office with computers or printers and light traffic. The normal work routine involves no exposure to blood, body fluids, or other hazardous conditions beyond that encountered by a visitor. Physical requirements generally include lifting 5 to 50 pounds unassisted and standing, sitting, stooping, walking, stretching, reaching, and using a full range of body motions. Manual dexterity is required for specific equipment and computer use. Vision must be adequate for the essential duties; the role may require differentiating colors on a test strip. DaVita provides reasonable accommodations for otherwise qualified individuals with disabilities.

Requirements

• Education commensurate with an RN license.
• Minimum of 2 years of nephrology experience; 3 years preferred.
• Experience leading a clinical function or managing nurses.
• Experience teaching adult learners, with demonstrated ability to communicate technical or medical information in lay terms.
• Intermediate computer skills in Word, Excel, and PowerPoint, including ability to create presentations and use the internet effectively.
• Current license as an RN or RD.
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Fluent written and verbal language skills necessary to perform the position’s essential functions, duties, and responsibilities.
• Ability to lift a minimum of 5 pounds up to a maximum of 50 pounds unassisted, and to stand, sit, stoop, walk, stretch, reach, and use a full range of body motions.
• Manual dexterity for specific equipment and ability to use a computer keyboard and peripherals.
• Adequate vision to perform essential duties; may be required to differentiate colors on a test strip.
• Regional travel up to 75% of the time, onsite presence in facilities 3–4 days per week, and availability for evening and weekend work as needed.

Nice To Haves

• Bachelor’s degree in an associated field.
• Experience in CQI methodology and techniques.
• Basic understanding of state and federal regulations and requirements.
• Current CPR certification.
• CNN or CSN, or Bonet Certification within 2 years of employment.
• Three years of nephrology experience.

Responsibilities

• Support clinics with immediate response to adverse events and CMS surveys, complete safety snapshots (internal audits), and coach teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with relevant standards.
• Conduct deep-dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, coach struggling teams, and visit facilities in person as needed.
• Complete action plans with team members focused on clinical drivers and patient safety concerns.
• Collaborate with leadership to identify priority clinics that are not meeting goals and help teams remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support focused on hospitalizations and quality, leveraging support from various clinical roles.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources.
• EAP counseling sessions.
• Access to Headspace®.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through StarLearning.
• Benefits eligibility begins on the first day of the month following or coinciding with one month of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed