RN Clinical Quality & Risk Coordinator

CVCH•Wenatchee, WA

23h•Hybrid

About The Position

This role serves as a key resource and coach for quality and risk-related issues within the organization. The RN Clinical Quality & Risk Coordinator is responsible for developing, monitoring, and completing Quality Improvement (QI) program initiatives, updating policies and procedures, and supporting organizational QI tools and processes. This position also plays a crucial role in managing the risk management program by reviewing safety events, coordinating root cause analyses, identifying and resolving organizational risks, and assisting staff with patient complaints. Additionally, the role involves coordinating clinical data and report development, ensuring continuous accreditation and regulatory readiness, and providing education to staff on system-based causes for medical errors. The position requires a strong commitment to patient safety leadership, championing evidence-based practices, and driving systemic changes to reduce medical errors and improve outcomes. The role is eligible for partial telecommuting.

Requirements

Associates or Bachelor's degree in Nursing.
Current Washington State Registered Nurse license required.
Current BLS certification required.
Minimum of five (5) years health care experience.
Minimum of one year experience in health care quality, risk, or accreditation management.
English required.
Knowledge of computer applications and equipment related to work.
Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system.
Strong knowledge in MS Word/Excel.
Must demonstrate manual dexterity.
Exhibit strong customer service skills.
Strong process improvement background.
Strong interpersonal and communication skills and the ability to work effectively with other staff and management.
Demonstrated skill in developing and maintaining productive work teams.
Ability to demonstrate personal integrity in all interactions.
Ability to make decisions in line with state and federal regulations.
Ability to read, comprehend, and analyze documents, regulations, and policies.
Ability to prepare and submit complete and succinct documents necessary to the job.
Ability to assess and evaluate, have attention to detail.
Knowledge of auditing and compliance procedures, quality assurance and improvement practices.
Understanding of the elements of sponsored clinical protocols including consent forms, and reporting requirements.
Problem solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions.
Ability to read computer keyboard, monitor, and documents.
Ability to prepare and analyze documents.
Ability to read extensively.
Ability to see, recognize, receive and convey detailed information orally, by telephone and in person.
Ability to convey accurate and detailed instructions by speaking to others in person and by telephone.
Worker is subject to inside environmental conditions on a frequent basis with moderate noise.
Typical working conditions found in most administrative work areas.
Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.

Nice To Haves

Preferably with a minimum of one year experience in health care quality, risk, or accreditation management.
Working knowledge of Quality Management theory.
Familiarity with regulatory and accreditation organizations standards.
Knowledge of Lean improvement methodology and health care quality improvement practices.

Responsibilities

Review safety events and ensure reasonable resolution with impacted parties.
Provide education in high-risk areas.
Coordinate root cause analyses for serious safety events and develop action plans.
Identify and resolve areas of organizational risk.
Assist staff with resolving escalated patient complaints.
Assist in the coordination of the Critical Recall System.
Conduct regular clinical risk audits to proactively identify potential safety issues.
Promote a Just Culture and culture of safety within the organization.
Analyze patient safety data to identify trends and areas for improvement.
Collaborate with department leaders to implement safety improvement initiatives.
Coordinate activities of the Safety Culture Workgroup.
Manage the Safety Champion program for near-miss and actual events.
Develop, monitor, and complete QI program initiatives.
Update policies and procedures.
Develop and support organizational QI tools and processes.
Coordinate, support, and lead performance improvement projects.
Assist with regulatory compliance activities.
Assist with the peer review program.
Active participant in committees, project work, and process changes as appropriate/assigned.
Coordinate clinical data and report development activities.
Track and trend safety events, risks, and quality issues.
Provide reporting to the QI Committee and Internal Affairs Committee of the Board.
Maintain RL Datix system for event reporting and analysis.
Maintain continuous accreditation and regulatory readiness.
Ensure compliance with patient safety standards from accrediting/regulatory agencies.
Participate in the coordination and facilitation of accreditation activities.
Serve as a resource and coach for quality and risk-related issues.
Train new staff and conduct in-service education as appropriate.
Educate staff on system-based causes for medical errors.
Performs other duties and tasks as assigned by supervisor.
Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
Conforms to safety policies, general housekeeping practices.
Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
Conforms to CVCH policies, Joint Commission standards and HIPAA regulations.

Benefits

Medical Premera (Self Insured) Preferred Provider
Dental Washington Dental
Paid Leave (120 hours - Year 1, 136 hours - Year 2, accruing 8 hours per year up to 208 hours at 10+ years)
Extended Illness Bank (EIB)
Holidays (88 hours)
403(b) Retirement Plan with 150% CVCH match up to 3% of employee's contribution
Employee Assistance Program
Long-term Disability
Basic Term Life Insurance
Group Accidental Death and Dismemberment (AD&D)
Supplemental Term Life Insurance
Voluntary AD&D
Health Reimbursement Arrangement (up to $750 per family per year)
Flex Plan: Medical
Flex Plan: Dependent Care
AFLAC Supplemental insurance
Wellness Stipend (up to $30 per month for gym membership or $150 per year for workout program)
Cell Phone Discounts
Tuition Reimbursement (75% of costs up to $4,000 for Associate's, $6,000 for Bachelor's, $8,000 for Master's, with a 2-year work commitment)