RN Clinical Manager - Hospice

Pennant Group•Denver, CO

13d•$90,000 - $115,000•Hybrid

About The Position

The Clinical Manager is responsible for day-to-day logistics and coordination of patient care. The Clinical Manager is responsible for supervision of clinical personnel, ensuring that care provided aligns with best practice standards, and services are delivered appropriately. This role involves a balance of field and office work, approximately 50% in each. The Clinical Manager will complete patient visits as needed, potentially carrying a caseload of up to 6 patients, and provide support for hiring and training new staff. Key responsibilities include staff management, performance reviews, conducting check-ins, promoting accountability, and assisting with screening and interviewing new employees. The role also involves collaboration with the Director of Clinical Services on workflow, training, and clinical oversight, including reviewing patient care plans, performing patient visits, triaging calls, and addressing concerns. Quality, compliance, cost management, and agency support are also critical aspects of this position, requiring proactive identification of opportunities for improvement and collaboration with various teams to ensure high-quality patient care and organizational growth.

Requirements

Graduate of National League of Nursing accredited school of nursing with a BSN degree is preferred.
Previous experience in hospice/home care setting.
Two years management or supervisory experience.
Proven ability to work within an interdisciplinary setting.
Registered nurse with current licensure to practice professional nursing in the state.
Complies with professional standards and practice.
Excellent observation, good nursing judgment and communication skills.
Understands hospice philosophy and issues of death/dying.
Understands principles of pain/symptom management.
Willingness to challenge the status quo and work with a team to find innovative solutions.
Comfortable engaging in difficult conversations for process improvement.
Ability to drive and/or have access to transportation for agency related travel.
Must have and maintain a valid driver’s license, maintain automobile insurance coverage and have access to an automobile.
Complies and maintains current CPR certification.
Demonstrates excellent observation, verbal and written communication skills.

Nice To Haves

Hospice & Palliative Care certification preferred but not required.

Responsibilities

Manage day-to-day logistics and coordination of patient care.
Supervise clinical personnel, ensuring care aligns with best practice standards.
Complete patient visits as needed to support field staff, carrying a caseload up to 6 patients when census requires.
Provide visit support for hiring and training of new staff.
Complete and track on-site supervisory visits.
Manage Nurses and C.N.A staff, including performance management, caseload management, and productivity monitoring.
Conduct 90-day and annual reviews for Nursing and C.N.A team members.
Conduct and document weekly/monthly check-ins with each managed employee.
Use emotional intelligence, stress management, and de-escalation skills to lead staff.
Promote accountability through daily use of the Agent Summary Report in HCHB.
Assist in screening and interviewing new employees and make hiring recommendations.
Support orientation and competency completion for new hires.
Assist with Home Health RN skills checkoffs and annual skills fair support.
Help maintain agency culture through participation in events and recognition programs.
Partner with the Director of Clinical Services to ensure seamless nursing on-call coverage and provide coverage personally when necessary.
Serve as secondary to Director of Clinical Services for Hospice workflow processes (HCHB), case referrals, and education for field staff.
Assist in formulating, revising, implementing, and evaluating policies, procedures, goals, and objectives.
Support scheduling team to ensure appropriate daily workload and timely visit assignments.
Collaborate with Director of Clinical Services to manage SHP outcomes and staff education.
Partner with Director of Clinical Services to facilitate IDT meetings for coordination of care.
Review patient medical diagnosis, prognosis, medications, procedures, and clinical course.
Assure development, implementation, and updates of individualized plans of care.
Assist field staff in setting priorities and developing plans of care.
Perform patient visits for admission, death, change in condition, and routine visits as needed.
Triage calls from facilities, patients, families, doctor offices, and Namaste nurses.
Address complaints and concerns from facilities, patients, families, and internal staff.
Conduct quarterly record reviews and communicate findings.
Attend and participate in quarterly QAPI meetings.
Collaborate with Medical Director regarding eligibility questions.
Collaborate with Medical Records and NP team to ensure F2F and RN02 completion.
Perform hospice triple checks to ensure documentation accuracy prior to billing.
Assign appropriate personnel to patients.
Review non-admission data to provide education to admission staff, referral sources, and marketing team.
Maintain or improve HOPE and HVLDL metrics.
Participate in accountability meetings (Clinical, Billing, Scheduling).
Comply with professional standards and principles.
Assess community health needs and assist in developing programs to meet those needs.
Participate in public relations and community activities.
Review DME and supply ordering and invoices for accuracy and appropriateness.
Review pharmacy ordering for formulary options and appropriateness.
Manage and oversee Nursing and C.N.A caseloads in accordance with compensation models and patient acuity.
Proactively identify opportunities to improve patient access, streamline processes, and support sustainable census growth.
Collaborate with clinical, operational, and business development teams to identify barriers to admissions and develop solutions.
Cultivate strong relationships with referral partners, support community outreach efforts, and ensure timely response to referral opportunities.
Collaborate with marketing team to provide in-services and best practice training for field staff at facilities.
Support/back up other Clinical Leadership team members as needed.
Create best practice policies and collaborate with operations staff.
Participate in administration on-call rotation.
Set quarterly focus with Director of Clinical Services and Executive Director.
Perform other duties as delegated by the Director of Clinical Services.