RN Client Care Advisor

Honor•Hollywood, FL

5d•$80,000 - $95,000•Hybrid

About The Position

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: As RN Client Care Advisor for our Southeast Florida market you play a critical part in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management with clinical and regulatory oversight to guide families from initial inquiry through ongoing care management. You will lead high-quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement. Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance. Success in this role is measured by consult-to-start conversion, client satisfaction, and long-term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence. This is a hybrid role, as you would also serve as the Alternate Agency Administrator, ensuring full compliance with Florida state regulations. With flexibility for remote work when not conducting in-person visits with clients, this position offers a meaningful transition from traditional hospital settings into a mission-driven, innovative home care environment This role requires ~75% travel in the field across the Broward County area, with reliable transportation and flexibility for occasional evenings/weekends. This role offers annual on-target earnings of $80,000–$95,000, with 20% tied to uncapped monthly commission.

Requirements

1+ year of experience in a consultative, client or patient facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
Demonstrated ability to build trusted client and family relationships, advocate for clients care and service decisions, adapt support to evolving needs, and drive measurable outcomes such as conversion, retention, service adoption, and continuity of care.
Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
Valid Florida license as a Registered Nurse (RN) or compact state licensure.
Completion of two (2) years of full-time study at an accredited college or university.
At least two (2) years of nursing experience, with a minimum of one (1) year in the provision of home health care.
Must pass or provide proof of passing a Level 2 background check with fingerprinting.
Reliable transportation and valid auto liability insurance for frequent travel to client homes.

Nice To Haves

A high school diploma or GED may substitute one year of supervisory employment for each required year of college.
Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred

Responsibilities

Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
Contribute to referral relationship growth and local market reputation as needed
Conduct in-person assessments for clients with complex care needs to ensure their expectations are within the agency's scope of care.
Develop individualized plans of care for clients based on assessment of their needs.
Perform regular in-home supervisory visits to observe Clients & Care Pros, provide feedback, and ensure plan of care adherence.
Participate in the response to and documentation of any accidents or incidents involving a client or Care Pro.
Responsible for the overall care and services that are being provided by the Care Pros.
Assume full responsibilities of the Administrator in their absence during business hours (M-F, 9am–5pm).
Ensure agency policies and industry standards are followed, including preparation for and management of AHCA audits.
Oversee the maintenance and submission of reports, certifications, and licenses as required by the state of Florida.