RN Case Manager (PRN)

RiverStone Health • Billings, MT

6d • $35 - $56 • Hybrid

About The Position

RiverStone Health has been serving the Yellowstone County community and south-central Montana for nearly 50 years, providing essential personal and public health services. Their expertise spans all ages and stages of life, encompassing medical, dental, and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, and health promotion; and educating future health professionals. RiverStone Health is committed to access, affordability, compassion, and quality, aiming to improve life, health, and safety for all communities they serve.

The Family Health Services (FHS) division offers programs for pregnant individuals, families with infants, preschool-aged children, and children up to 18 with special healthcare needs. A team of nurses and resource workers collaborates with families to achieve their goals for improved life, health, and safety. This is a grant-funded program subject to annual renewal.

The KidsFirst Registered Nurse Case Manager role specifically serves Yellowstone County children and their foster families, aiming to provide coordinated care by working with systems impacting children in foster care, including the foster care system, physical and behavioral healthcare, and families or caregivers, to ensure the healthcare needs of children in foster care are met.

Requirements

• Active Registered Nurse license.
• 3-5 years’ experience in patient care.
• Certification by the American Heart Association (AHA) for Basic Life Support (BLS)
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thorough knowledge of nursing techniques and their relation to medical and surgical practice.
• Knowledge of public health principles and practices, preventive measures, and knowledge of community resources.
• Knowledge of the skills necessary to provide care appropriate to clients served.
• Knowledge and understanding of protected sensitive client health information (HIPAA) and confidentiality.
• Strong communication and listening skills.
• Ability to work independently to meet needs of clients.
• Ability to work collaboratively and maintain a positive work environment.
• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence.
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
• Works under the direction of the Program Manager and Client Health Services Nursing Director. Work is structured by public health regulations and established nursing practices. The position makes independent professional judgements regarding client health. Decisions directly affect the quality of services provided to the public.
• Daily written and verbal communication with clients and other RiverStone Health staff.
• Work directly with other team members to provide quality customer service for clients and customers.
• Works with community agencies to connect clients with resources.

Nice To Haves

• Bachelor’s degree in nursing
• Maternal or child health experience
• Experience working with underserved populations

Responsibilities

• Welcome client/family, establish rapport and answer questions regarding treatments, immunizations, beneficial health practices, disease prevention, or care plans. Respond to client’s questions and comments in a courteous and timely manner. Accommodate language or literacy barriers and special needs of clients/caregivers to make them feel comfortable and informed about procedures.
• Provide case management and health education services to clients and their families in the community, their homes, personal care homes, or specialized programs.
• Make initial client evaluation visit and assessment, including taking client medical histories. Perform regular follow-up assessments of clients’ status and adjust treatments as necessary. Maintain documentation such as clinical and progress notes, vaccine records, treatment plans, and other appropriate records.
• Inform the primary medical provider of any changes in clients’ condition or needs and coordinate any modifications in treatment with other appropriate personnel.
• Assess and determine the physical, social, and environmental needs of clients and develop a plan of treatment with other team members.
• Provide skilled comprehensive nursing assessment and facilitate health care plans, access to immunizations, and treatments for clients.
• Communicate and coordinate regularly with appropriate others to maximize the effectiveness and efficiency of interagency operations and activities. Participate in program quality improvement projects.
• Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Attend meetings, conferences, workshops, and training sessions and review publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Use skilled nursing services to meet requirements of Public Health activities as needed.
• Conduct unaccompanied home visits at client/family residences, foster homes or other public settings.
• Provide on-going emotional support and act as an advocate for clients with other community support services and organizations.
• Assess and determine the physical, social, and environmental needs of clients.
• Develop a plan of treatment with other team members.
• Complete initial client evaluation visit and assessment, including obtaining client medical histories.
• Prepare clinical and progress notes and maintain other appropriate records.
• Coordinate the agency’s services with those of other community agencies and make appropriate referrals.
• Act as liaison between client and other agencies when client is referred elsewhere.
• Perform other duties as assigned in support of the organization’s mission and goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level