RN, Case Manager (NY | Remote)

aptihealth•Clifton Park, NY

22h•$34 - $38•Remote

About The Position

The Registered Nurse Case Manager is a key member of AptiHealth’s Case Management and Medication Management programs, supporting both patients and providers across the care continuum. This role assesses patient needs, develops and implements care plans, coordinates care and medications, triages urgent patient concerns, and supports clinical operations in collaboration with the multidisciplinary care team. The RN Case Manager ensures high-quality, patient-centered care while maintaining compliance with company policies and regulatory requirements.

Requirements

Active Registered Nurse (RN) license in New York required
Graduate of an accredited nursing program; BSN preferred
Certified Case Manager (CCM) certification preferred
Behavioral health or psychiatric care experience strongly preferred
Experience supporting care coordination and case management workflows
Proficiency with Electronic Medical Record (EMR) systems and Microsoft Office applications
Strong organizational, communication, and clinical triage skills
Ability to work collaboratively within a multidisciplinary care team
Comfortable working in a fast-paced, patient-centered virtual care environment

Nice To Haves

BSN preferred
Certified Case Manager (CCM) certification preferred
Behavioral health or psychiatric care experience strongly preferred

Responsibilities

Complete case management assessments and develop care plans
Collaborate with the care team to identify patient needs and coordinate care
Document all patient interactions and care coordination activities
Triage patient calls and electronic communications, escalating concerns as appropriate
Support prescribers with prior authorizations, refills, pharmacy coordination, and scheduling based on clinical need
Conduct medical reviews and gather additional patient history as needed
Obtain and manage required patient consents and releases of information
Educate and onboard patients into AptiHealth’s Medication Management Program
Assess patient response to treatment and medications
Connect patients with community resources and support services to address social determinants of health
Conduct proactive telephonic outreach to patients based on clinical needs