The RN, Case Manager is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible. This role involves providing reassurance on the phone to patients and families, assisting in finding solutions to their questions, and recognizing the need for an in-person visit. The Case Manager coordinates in-person visits when needed or requested, utilizes appropriate support/expert resources to resolve complex situations, and documents patient/family contact information in the EMR. They complete initial and semi-annual assessments, explain services, and address questions regarding patient needs, fears, and physical limitations with empathy and compassion. The role also involves providing information to Physicians and other IDT members, initiating the Plan of Care, and performing skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms, and maximize comfort. The RN Case Manager obtains Physician orders, completes documentation per Company policy, and acts as the Company representative at assigned facilities, facilitating referrals and working closely with referring entities. They communicate frequently with the IDT using SBAR, discuss potential needs with after-hours staff, and develop strong relationships with case managers and physicians at facilities.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED