RN Case Manager

UnitedHealth Group•Phoenix, AZ

4d•$60,200 - $107,400•Onsite

About The Position

Optum AZ is seeking a RN Case Manager to join our team in Phoenix, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. The Clinic Case Manager is responsible for fostering collaboration and a team approach for successfully supporting patients with high-risk health conditions to navigate the healthcare system. Promotes empowerment by facilitating the role of an educator, resource, and advocate for patients and their families to ensure a maximum quality of life. Interacts and collaborates with multidisciplinary care teams, to include physicians, nurses, pharmacists, case managers, social workers, and other educators. Acts as a clinic resource for the value-based population. Works in a less structured, self-directed environment and performs all delegated nursing duties within the scope of a RN license of the applicable state board of nursing. Ensures compliance to contractual and service standards as identified by relevant health insurance plans. Adheres to policies, procedures, and regulations to ensure compliance and patient safety. Participation in Compliance and required training is a condition of employment.

Requirements

Valid AZ RN License
Current BLS Certification
3+ years of job-related experience in a healthcare environment
Knowledge of medical terminology
Proven skilled with MS Office software applications
Proven excellent communication, interpersonal, organization and customer service skills
Proven self-motivated, solid computer skills
Proven attention to detail
Proven ability to multi-task and work under pressure
Valid AZ State Driver’s license and access to reliable transportation

Nice To Haves

Bachelor’s degree or higher in healthcare related field
2+ years of experience providing prior authorization or case management within health plan or integrated system

Responsibilities

Role embedded within the primary care clinic, working directly with patients, clinical and non-clinical teams
Supports longitudinal care of the patient with chronic care conditions
Communicates with patients, responding to patient questions via patient portal and other modalities
Performs assessment of health conditions and implements care plan in collaboration with the member, caregiver(s), clinician(s), and/or other appropriate healthcare professionals to address need and goals
Pursues appropriate interventions to reduce risk of condition exacerbation, ER and hospitalization utilization
Performs medication reconciliation and collaborates with clinician partner as needed
Conducts Motivational Interviewing and Self-Management Goal setting
Provides patient education
Creates referrals to appropriate agencies and resources
Supports transition of care from Emergency Department or inpatient stay to outpatient setting
Performs assessment of transitional needs
Performs medication reconciliation
Establishes and reviews contingency plan
Provides patient education
Assists with post discharge needs such as home health care, prescriptions, transportation, Durable Medical Equipment (DME), appointments
Coordinates with providers to establish or update individualized plan of care
Creates referrals to appropriate internal and external resources
Achieves Quality Measures outcomes via reduction in HEDIS Gaps in Care
Performs accurate and timely documentation in the electronic medical record
Performs triage and clinical tasks within their scope of practice
Participates in daily huddles and monthly clinic meetings, as required
Prepares accurate and timely reports, as required
Maintains continued competence in nursing practice and knowledge of current evidence-based practices
Performs ongoing updates of the care plan to evaluate effectiveness, and to document interventions and goal achievement
Maintains a working knowledge of community resources
Serves as facilitator and resource for other members of the Medical Group clinical team
Attends departmental meetings and provides constructive recommendations for process improvement
Performs other duties as assigned