The RN Case Manager is a member of the health care team who collaborates to enhance patient care across the continuum. The role works to meet patients’ needs efficiently, improve their experience, support high-quality care, reduce costs, and ensure reimbursement. Using broad knowledge of clinical care and systems management, the Case Manager evaluates, predicts, and facilitates the trajectory of patient care through assessment, planning, implementation, care coordination, monitoring, advocacy, and evaluation. The Case Management Department provides an in-depth orientation and onboarding program, as well as a “Novice to Expert” program. Case Managers are supported by leaders, subject matter expert colleagues, and case management resource specialists.
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