RN Care Manager - UMC

LCMC Health•New Orleans, LA

6d•Onsite

About The Position

The RN Care Manager at University Medical Center is a pivotal role responsible for overseeing patient care plans and ensuring quality across the continuum of care. This position involves collaborating with the care team, implementing care plans and transition strategies, and focusing on achieving optimal patient outcomes, appropriate length of stay, and efficient resource utilization. The role requires strong communication, education, and coordination skills, applying nursing knowledge and empathy to patient care. The RN Care Manager acts as a gatekeeper, facilitator, and decision-maker, bringing a compassionate and innovative approach to case management nursing.

Requirements

Current nursing license to practice in Louisiana and as defined by the Louisiana State Board of Nursing.
2 years of professional nursing or care management experience.

Nice To Haves

Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do

Responsibilities

Develop individualized care plans, including prioritized goals, that consider the patient’s and caregivers’ goals, preferences and desired level of involvement in the care management plan.
Make outbound calls to assess patient’s current health status.
Identify gaps or barriers in treatment plans.
Coordinate care for members and makes referrals to outside sources.
Ensure members discharging from hospital or emergency department receive the necessary services and resources, including medication reconciliation.
Triage symptom-based calls per approved protocols for a wide range of patients.
Enroll patients and manage alerts for various home monitoring programs.
Provide approved general health information and guidance to public caller from approved sources by assessing needs of the caller.
Document all workflows in EPIC system for purposes of tracking and quality assessment.
Provide patient education to assist with self-management of wellness and disease.
Educate enrolled members on chronic and acute disease processes.
Interact with LCMC Health care partners, leadership and/or physicians to discuss clinical questions, concerns, strategies, and care plans to achieve quality and cost management objectives.
Demonstrate energy, excitement, and a passion for quality work.