RN Care Coordinator, Case Management, Per Diem, Days, Weekends

Heywood Hospital•Gardner, MA

4d•Onsite

About The Position

Heywood Healthcare values its employees and offers competitive wages, great benefits, and generous earned time off. This position is for an RN Care Coordinator in Case Management, working Per Diem, Days, and Weekends. The role involves utilization management, care transitions, coordination, discharge planning, and multidisciplinary team collaboration. The organization is committed to equitable and transparent compensation practices, with the final compensation determined by factors such as experience, skills, qualifications, and internal equity.

Requirements

Current Massachusetts Registered Nurse License
Proficient computer skills required
Must have effective written, verbal and interpersonal communication skills
Excellent critical thinking
Ability to multitask and flexibility essential
Discharge planning experience as it pertains to the care transitions, referral process, patient preference/choice services, patient & family satisfaction, post discharge follow-up etc.

Nice To Haves

BSN preferred
Previous UR/QA experienced required
2 years of healthcare experience within the Acute Care, SNF, HHA, Behavioral Health and/or Insurance Industry preferred
Interqual experience or equivalent preferred
Meditech Expanse experience preferred

Responsibilities

Utilization Management: Conduct utilization reviews, manage care transitions and coordination, provide clinical information to payers, monitor length of stay, seek care authorizations, utilize the InterQual Program, and appeal denials in a timely fashion.
Review all new admissions and Observation patients within 24 hours of admission against High Risk Screening Criteria and document outcomes in the UM EMR.
Complete assessments on re-admissions within 30 days, including reasoning for re-admission, document findings, and provide data to the department for stratifying data.
Follow up on lack of documentation for medical necessity, support documentation with discipline identified. Track and trend opportunities for improvement resulting in late Insurance Reviews, longer lengths of stay; including educating providers to Interqual Criteria used for determining Admission or Observation status.
Complete utilization reviews daily and/or as required by insurer (concurrent and retro) for medical and/or psychiatric appropriateness according to the Hospital's approved criteria timely and efficiently.
Assess, intervene, evaluate, and determine level of care to establish accurate admission and/or observation status; demonstrate basic knowledge of DRG reimbursement, evidenced by standardized measures for length of stay and acuity level status designation.
Demonstrate clinical expertise specific to the issuance of ABN/HINN notice to patients and/or legal significant other and care progression. Keep physician and team informed of status change and document status.
Provide education and information to patient, family, and care providers as it pertains to continuing care, care management, LOS, re-hospitalization and assure understanding of disease management.
Participate in discharge planning rounds daily.
Work collaboratively with the multidisciplinary team to determine each patient's needs concurrently, including post-acute care when needed; address LOS issues, appropriate leveling of patient status; address potential needs, resources, referrals for other disciplines etc.
Review medical record for abnormal findings, complications, delays, and deviations from expected clinical outcomes; report such to Provider and/or Director to maintain an efficient, cost-effective episode of care for each patient and document intervention provided.
Acquire knowledge to keep up with changes in technology and regulations.
Utilize knowledge to redesign systems for improving performance.
Continuously prioritize projects, activities, and tasks to ensure deadlines and customer needs are met.
Assist with preparation of reports/statistics as it pertains to staff specific workflow.
Complete assessment of denial within 1 week providing supporting documentation with outcome of review; document intervention in the UR EMR section.
Prepare written appeal letters, termination letters, discharge notices, MOON and IMs when appropriate as per regulatory standards and department policies. Report any variances, trends to director. Submit denials/appeals when completed to the department secretary for processing.
Build rapport and respond to needs of physician, reviewers for managed care plans, healthcare team members, 3rd party payers, outside reviewers, and vendors to enhance internal and external customer service satisfaction.
Responsible for completing nursing sections of the SNF Level of Care forms for Mass Health patients in need of care SNF placement, timely and efficiently and other forms assisting in transition of care as identified and collaborates with the social worker. In the event of an emergency, Care Coordinator may complete the form in full and process it to help expedite discharge planning process and length of stay.
Complete discharge planning assessments timely, efficiently, and completely following regulatory standards and departmental policies assuring appropriate patient flow. Appropriately level patient for home discharge with or without services or to another type of facility such as a SNF, Acute Rehab etc. Develop, coordinate, and implement discharge plan on cases assigned with patient and/or family/so caregiver.
Identify patient preference and selection choice for HHA/SNF placements having patient preference form checked off and signed/dated by patient and/or so. When plan is in place, notify provider, establish and determine anticipated readiness for discharge, keeping patient/family/so informed and documenting such in the EMR. Close case out using appropriate forms for transition of care communication timely and efficiently.
Collaborate with the team to assist the Multidisciplinary Team in providing discharge planning activities to assist in expediting a patient’s discharge as part of the care transitions process. Remain current and proficient in the discharge planning process in the event coverage is needed.
Perform any and all other duties as assigned by director and/or designee.