RN Call Assist - Remote in PST

UnitedHealth Group•Everett, WA

3d•$29 - $52•Remote

About The Position

Optum WA is seeking a RN Call Assist to join their team in Everett, WA. Optum is a clinician-led care organization focused on improving healthcare. As a member of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides clinical resources, data, and support from a global organization to help patients live healthier lives. The Staff RN/Consulting Nurse in this role is responsible for providing telephone triage assessment to Primary Care patients using telecommunications, information technology, and approved protocols. The goal is to ensure efficient use of medical resources and provide excellent customer service. The position offers the flexibility to work remotely from anywhere within the U.S. for candidates able to work PST hours.

Requirements

Unrestricted WA State or Compact RN license
3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
Ability to work PST work schedule to include: Week 1: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours, Week 2: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours
Excellent written and verbal communication skills
Knowledge of computers
Critical thinking skills and the nursing process

Nice To Haves

Bachelor of Science in Nursing
American Academy of Ambulatory Care Nursing (AAACN)
1+ years of Call Center Nursing experience
Case Management experience

Responsibilities

Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone.
Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods.
Documents all inquiries according to department standards for legal/statistical purposes.
Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process.
Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers.
Ensures performance standards are met and accepts constructive feedback.