RMTC Product Support Team Leader

Cummins • Whitakers, NC

8h • Onsite

About The Position

We are looking for a talented RMTC Product Support Team Leader for our location in Rocky Mount, NC. In this role, you will provide technical leadership and hands‑on problem‑solving support for complex engine systems within a fast‑paced manufacturing environment. You will apply a broad range of engineering competencies—spanning mechanical design, systems understanding, and technical troubleshooting—to resolve issues across engine components and ensure production continuity. The position requires strong proficiency in CAD and 3D modeling, along with familiarity in navigating the complex bill‑of‑materials structure for internal combustion engines and the systems Cummins uses to manage this data, including Windchill and IMS.

Success in this role depends on your ability to thrive under pressure and effectively manage urgent, high‑impact issues that threaten engine build schedules. You will be responsible for organizing cross‑functional teams, setting priorities, and directing resources to restore production quickly and safely. Strong communication skills are essential, as this role requires the ability to provide clear, detailed technical guidance to technicians while also summarizing progress and decision‑making for leadership through concise executive updates. You will be expected to apply structured problem‑solving methodologies, including the full 7‑Step Problem Solving process and tools such as FTA and RCA, to drive root‑cause identification and implement durable corrective actions.

As a team leader, you will oversee day‑to‑day activities of team members, review and approve engineering change documentation, and guide cross‑functional partners toward practical and productive solutions. While the role is primarily focused on engine hardware concerns, experience with electrical systems, electronic components, EHI, software, or controls integration is highly beneficial. An in‑person interview at the Rocky Mount Engine Plant is preferred to ensure alignment with the fast‑paced, collaborative environment this role demands.

Requirements

• Strong proficiency in CAD and 3D modeling
• Familiarity in navigating the complex bill‑of‑materials structure for internal combustion engines
• Familiarity with systems Cummins uses to manage bill-of-materials data, including Windchill and IMS
• Ability to thrive under pressure and effectively manage urgent, high‑impact issues
• Ability to organize cross‑functional teams, set priorities, and direct resources
• Strong communication skills
• Ability to provide clear, detailed technical guidance to technicians
• Ability to summarize progress and decision‑making for leadership through concise executive updates
• Ability to apply structured problem‑solving methodologies, including the full 7‑Step Problem Solving process and tools such as FTA and RCA
• Ability to oversee day‑to‑day activities of team members
• Ability to review and approve engineering change documentation
• Ability to guide cross‑functional partners toward practical and productive solutions

Nice To Haves

• Experience with electrical systems
• Experience with electronic components
• Experience with EHI
• Experience with software
• Experience with controls integration

Responsibilities

• Obtaining input from technical managers, project leaders, engineers, and supplier partners to deliver clear recommendations that guide high‑quality product decisions.
• Applying academic knowledge and practical experience to independently make day‑to‑day project decisions—such as test planning, analysis details, and cross‑discipline coordination—while maintaining strong quality standards.
• Utilizing and continuously improving processes such as Engineering Standard Work (ESW), iDFMEA, FIRG, and tools such as 7‑step problem solving and design review checklists to support disciplined, high‑quality engineering decisions.
• Leading smaller‑scale projects with business impact or owning complex components and systems with higher ambiguity, ensuring accountability and clear direction within the project team.
• Delivering consistent, independent execution of established and emerging engineering work processes while further developing depth in product and technology knowledge.
• Driving improvements in work processes and systems across your functional discipline within the business unit to enhance consistency, efficiency, and engineering rigor.
• Coordinating work among technicians and student employees while actively sharing expertise and supporting the development of less‑experienced engineers through direct or indirect leadership.
• Providing guidance to influence technical direction and operating as a recognized specialist within your product or discipline area, growing proficiency in the competencies critical to success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees