RMA Technician

Thorlabs•Newton, NJ

5d•Hybrid

About The Position

At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation. Whether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture. The position assembles, tests and repairs electrical/electronic and electromechanical systems and components. The position applies knowledge of electrical/electronic and mechanical principles in determining equipment malfunctions and applies skills in restoring equipment to operation. The electronics technician provides skilled mechanical and electrical/electronic support to product manufacturing. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Requirements

2-year Associate degree or formal electronics training from technical school, Class A or B military school in electronics or communications.
Minimum 2 years of troubleshooting electronic systems experience.
Using schematics, demonstrate the ability to identify components and explain basic electronic theory of circuits.
Experience with electronics troubleshooting equipment such as DMM, oscilloscope, frequency generator, spectrum analyzer, etc. or comparable electronics experience.
Experience soldering of SMD (surface-mounted device) and thru-hole components and/or wiring.
Proficiency in computer use (MS Office) and communication tools.

Responsibilities

Perform test and assembly work requiring a thorough knowledge of electrical/electronic and mechanical theories and principles, writing specifications, properties of various materials, and principles of operation and application of electronic equipment.
Troubleshoots and repairs electromechanical and electrical/electronic equipment, including laser sources, optical choppers and photo-detectors.
Installs, starts up and shuts down equipment in accordance with company safety procedures and in line with OSHA requirements.
Informs appropriate management and engineering of potential electrical, mechanical and manufacturing problems.
Maintains company-required performance and maintenance records for identified equipment.
Performs preventive maintenance functions as directed.
Assists and trains other technical-level employees.
Manages a wide variety of customer related duties – E.g., cancellation or processing of returns/ replacement deliveries, carrier loss claims, defective parts, exchanges, late or lost deliveries, invoicing errors, troubleshooting and repairs, missing items, address changes, credits, discussions with customers (as needed) etc.
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.