RMA Technician

Lambda•San Jose, CA

15d•$86,000 - $115,000•Onsite

About The Position

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. Note: This position requires presence in our San Jose office location 5 days per week. We have an immediate need for a Workstation and Server Repair Technician with solid knowledge of servers and troubleshooting. In this role, you will have the opportunity to build. Plan and lay out work to meet production and schedule requirements Provide production, progress, or changeover reports to supervisors Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. The role is extremely important to maintain Lambda’s commitment to excellent customer service and maintain its high approval rating. We are looking for passionate, dedicated technicians who love what they do and can provide excellent testing support.

Requirements

Have an excellent track record working in computer manufacturing or similar role
Have server manufacturing experience (hardware integration i.e. CPU and other hardware components)
Are capable of performing mechanical and electrical assembly including cable routing and wiring
Are capable of standing for long periods of time
Are adaptable and flexible to changes as needed
Can work cross-functionally with other groups
Can maintain a clean and safe work environment
Are organized and detail-oriented
Are a team player and a reliable colleague with dependable work ethic
Have great verbal and written communication skills

Nice To Haves

2+ years experience in related field or completed/enrolled in certificate or degree programs such as Computer Electronics and Networking Technology, Engineering, Computer Science, Information Technology
Excel at troubleshooting computer and electro-mechanical systems including use of testing equipment and tools
Computer skills and networking / IT knowledge, Linux and command line interface knowledge desirable
Ability to read and interpret diagrams
Familiarity with manufacturing quality systems

Responsibilities

Troubleshoot and repair Lambda products
Perform functional test on Workstations and Server hardware
Track all support tickets and update the tickets real time
Report any defective parts to RMA/Repair Database
Ensure all products conform to current MFG Quality Standards
Follow all applicable work instructions to perform testing and repair processes.
Onsite customer support service as needed
Any other manufacturing floor tasks that may be assigned