RMA Supervisor

ZT Systems•Georgetown, TX

5d•Onsite

About The Position

ZT Systems is seeking a Return Merchandise Authorization (RMA) Supervisor to manage end-to-end demand, supply and inventory allocation. The RMA Manager will ensure accurate validation of non-production service parts while defining and initiating various cross functional types of KPI, metrics, analysis and projects, in and out of the current RMA/RTV/Service Parts Warehouse and Returns Receiving Operations Management areas

Requirements

Associates Degree or equivalent combination of education and/or experience
0-2+ years of related work experience in supply chain management, logistics, operations planning or similar functional areas
Proficiency with Microsoft Office applications especially Word, Outlook and Excel and ERP systems
Good cross function communication skills
Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously
Time management skills with the ability to prioritize and schedule tasks for the most efficient use of time
Understanding of pick/pack/ship operations in high volume warehouse environment
Interpersonal skills with the ability to work both independently and as part of a team
Ability to handle stressful situations with perseverance and professionalism
Proven ability to develop and maintain positive and productive relationships with both internal partners and external clients

Nice To Haves

Service parts, and/or customer service related experience preferred

Responsibilities

Work on projects to create/modify current service parts demand forecasting tool and initiate process/procedure/structure for on time decision making of service parts purchasing/supply with streamlined communication among corporate procurement, RMA, finance, and IT
Work with RMA (Customer communication window) to build consensus-based service parts demand plan with main customers and to support reducing parts back order
Work with Service Parts Warehouse and Return Receiving Operation Management Team to identify and manage on-hand non-production parts inventory
Conduct Internal Inventory Accuracy Audits
Manage frequent and periodic internal validation of inventory accuracy for company technician-maintained locations with RMA team
Co-manage regular cycle count and physical count of warehouse inventory with Service Parts Warehouse and Return Receiving Operation Management Team
Work with RMA, RTV, Service Parts Warehouse and Return Receiving Operation Management Team to identify, develop, and maintain performance and finance KPI per each or cross section.
Work with IT, finance, procurement, and logistics to identify key areas to improve service, operational excellency, and cost
Define and initiate any type of process improvement projects in the field of service parts demand, supply, planning, and physical logistics operations interacting and working with any necessary members in/out of RMA/RTV/Service Parts Warehouse and Return Receiving Operations Management

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs-
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about