RMA Supervisor

ZT Systems•Georgetown, TX

6d•Onsite

About The Position

About The Role ZT Systems is seeking a Return Merchandise Authorization (RMA) Supervisor to manage end-to-end demand, supply and inventory allocation. The RMA Manager will ensure accurate validation of non-production service parts while defining and initiating various cross functional types of KPI, metrics, analysis and projects, in and out of the current RMA/RTV/Service Parts Warehouse and Returns Receiving Operations Management areas What You’ll Do Work on projects to create/modify current service parts demand forecasting tool and initiate process/procedure/structure for on time decision making of service parts purchasing/supply with streamlined communication among corporate procurement, RMA, finance, and IT Work with RMA (Customer communication window) to build consensus-based service parts demand plan with main customers and to support reducing parts back order Work with Service Parts Warehouse and Return Receiving Operation Management Team to identify and manage on-hand non-production parts inventory Conduct Internal Inventory Accuracy Audits Manage frequent and periodic internal validation of inventory accuracy for company technician-maintained locations with RMA team Co-manage regular cycle count and physical count of warehouse inventory with Service Parts Warehouse and Return Receiving Operation Management Team Work with RMA, RTV, Service Parts Warehouse and Return Receiving Operation Management Team to identify, develop, and maintain performance and finance KPI per each or cross section. Work with IT, finance, procurement, and logistics to identify key areas to improve service, operational excellency, and cost Define and initiate any type of process improvement projects in the field of service parts demand, supply, planning, and physical logistics operations interacting and working with any necessary members in/out of RMA/RTV/Service Parts Warehouse and Return Receiving Operations Management What You Bring Associates Degree or equivalent combination of education and/or experience 0-2+ years of related work experience in supply chain management, logistics, operations planning or similar functional areas Service parts, and/or customer service related experience preferred Proficiency with Microsoft Office applications especially Word, Outlook and Excel and ERP systems Good cross function communication skills Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously Time management skills with the ability to prioritize and schedule tasks for the most efficient use of time Understanding of pick/pack/ship operations in high volume warehouse environment Interpersonal skills with the ability to work both independently and as part of a team Ability to handle stressful situations with perseverance and professionalism Proven ability to develop and maintain positive and productive relationships with both internal partners and external clients #LI-PW, #LI-Onsite About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security -Competitive base salary -Performance-based annual bonus eligibility -401(k) retirement savings plan -Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- -Company-paid life and disability insurance Time Away & Work-Life Balance -Paid time off (PTO) and company-paid holidays -Parental leave and family care support programs Growth & Purpose -Structured training programs and on-the-job learning opportunities -Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing. ZT Systems, a Sanmina Company is a place where you can do work you’re proud of alongside smart, passionate people who get genuinely excited about what they’re able to accomplish here. We work, learn, and grow together in a supportive and fast-moving environment where decisiveness and action are not only encouraged, but expected. Together, we’re tackling complex challenges and creating impactful solutions in one of the world’s most high-demand industries—that’s where you come in. Learn more at www.ztsystems.com If you are a current ZT Systems employee interested in applying for an internal job, please use this link below: CURRENT EMPLOYEES APPLY HERE By submitting your information and application, you confirm that you agree to the applicant privacy policy linked here: https://ztsystems.com/applicant-privacy-policy/

Requirements

Associates Degree or equivalent combination of education and/or experience
0-2+ years of related work experience in supply chain management, logistics, operations planning or similar functional areas
Proficiency with Microsoft Office applications especially Word, Outlook and Excel and ERP systems
Good cross function communication skills
Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously
Time management skills with the ability to prioritize and schedule tasks for the most efficient use of time
Understanding of pick/pack/ship operations in high volume warehouse environment
Interpersonal skills with the ability to work both independently and as part of a team
Ability to handle stressful situations with perseverance and professionalism
Proven ability to develop and maintain positive and productive relationships with both internal partners and external clients

Nice To Haves

Service parts, and/or customer service related experience preferred

Responsibilities

Work on projects to create/modify current service parts demand forecasting tool and initiate process/procedure/structure for on time decision making of service parts purchasing/supply with streamlined communication among corporate procurement, RMA, finance, and IT
Work with RMA (Customer communication window) to build consensus-based service parts demand plan with main customers and to support reducing parts back order
Work with Service Parts Warehouse and Return Receiving Operation Management Team to identify and manage on-hand non-production parts inventory
Conduct Internal Inventory Accuracy Audits
Manage frequent and periodic internal validation of inventory accuracy for company technician-maintained locations with RMA team
Co-manage regular cycle count and physical count of warehouse inventory with Service Parts Warehouse and Return Receiving Operation Management Team
Work with RMA, RTV, Service Parts Warehouse and Return Receiving Operation Management Team to identify, develop, and maintain performance and finance KPI per each or cross section.
Work with IT, finance, procurement, and logistics to identify key areas to improve service, operational excellency, and cost
Define and initiate any type of process improvement projects in the field of service parts demand, supply, planning, and physical logistics operations interacting and working with any necessary members in/out of RMA/RTV/Service Parts Warehouse and Return Receiving Operations Management

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs-
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about